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Latest news: Consumers

Qantas faces court over misleading ticket sales

Qantas faces court over misleading ticket sales

Qantas has appeared before the Federal Court over the airline's decision to sell tickets for already cancelled flights.

Businesses on Facebook, Instagram can be Meta-verified

Businesses on Facebook, Instagram can be Meta-verified

Businesses on Facebook, Instagram can be Meta-verified

Businesses on Facebook, Instagram can be Meta-verified

Scammers are trying to impersonate companies online but businesses using Facebook or Instagram can trial a tool that could protect consumers and reputations.

Qantas defends allegations of misleading ticket sales

Qantas defends allegations of misleading ticket sales

Qantas defends allegations of misleading ticket sales

Qantas defends allegations of misleading ticket sales

Qantas has rejected allegations by the ACCC it acted improperly by selling tickets for already cancelled flights, saying customers were offered alternatives.

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AGL cops $800k in fines for 'best offer' errors

AGL cops $800k in fines for 'best offer' errors

Energy giant AGL has paid nearly $800,000 in fines after failing to use a prescribed formula for its best offer check.

Security feature scans for stolen ServiceNSW passwords

Security feature scans for stolen ServiceNSW passwords

MyServiceNSW users who have their private information stolen or published online will be warned about the hack as part of a government security feature.

Uber drivers offered 10,000 electric cars in EV push

Uber drivers offered 10,000 electric cars in EV push

Uber has teamed with BYD in a push to put more electric vehicles into Australia's ride-sharing network and on to roads.

Fresh records for renewables but fears linger for bills

Fresh records for renewables but fears linger for bills

Renewable energy is setting records and wholesale energy prices are returning to normal, but federal Labor is warning of bill shock if the rollout is delayed.

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Harder to claim climate-friendly consumer credentials

Harder to claim climate-friendly consumer credentials

Harder to claim climate-friendly consumer credentials

Harder to claim climate-friendly consumer credentials

Consumers should be able to trust a long-running federal scheme that certifies "carbon neutral" claims by companies and organisations, federal Labor says.

Say hello digital 'kitty', goodbye to freeloading mates

Say hello digital 'kitty', goodbye to freeloading mates

Say hello digital 'kitty', goodbye to freeloading mates

Say hello digital 'kitty', goodbye to freeloading mates

An Aussie-inspired app lets people pre-pay before a group event, hens' night or holiday so there's no need to waste time chasing up freeloading mates.

Youth on YouTube with fries, wearing Cotton On: survey

Youth on YouTube with fries, wearing Cotton On: survey

Youth on YouTube with fries, wearing Cotton On: survey

Youth on YouTube with fries, wearing Cotton On: survey

YouTube retains its crown as a place of belonging and entertainment for Australia's Generation Z, according to this year's YouthInsight survey.

Aussies urged to lead charge and hang up on phone waste

Aussies urged to lead charge and hang up on phone waste

Aussies urged to lead charge and hang up on phone waste

Aussies urged to lead charge and hang up on phone waste

A year of action will encourage people to dial in to the "circular economy" by handing in their old mobile phone when buying a new one.

Households keen but confused by renewable energy change

Households keen but confused by renewable energy change

Households keen but confused by renewable energy change

Households keen but confused by renewable energy change

Research has uncovered more than 50 emerging trends in how households are using energy, potentially helping consumers and networks avoid costly mistakes.

Solution to energy transition might be over our heads

Solution to energy transition might be over our heads

Solution to energy transition might be over our heads

Solution to energy transition might be over our heads

Australia could use a "secret weapon" to share the country's wealth of sunshine, kickstart the stalled energy transition and permanently reduce power bills.

ACCC calls for crackdown to stop lithium battery fires

ACCC calls for crackdown to stop lithium battery fires

ACCC calls for crackdown to stop lithium battery fires

ACCC calls for crackdown to stop lithium battery fires

A report has urged the federal government to improve the disposal of lithium-ion batteries to prevent the growing number of fires being caused by the product.

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SUVs drive Australia to record month for vehicle sales

Australian motorists have set a record for car sales in September, with SUVs making the greatest impact, representing more than half of all new vehicles.

NRMA to charge EV motorists to power up

Electric car drivers will pay to charge up their vehicles at NRMA stations from this week as the motoring organisation introduces fees for the first time.

Police recoup $45m as cyber criminals target businesses

The AFP has returned $45 million in stolen money to businesses in the past three years, but the amount is only a fraction of what owners lose to cyber crime.

Big users bankroll new power to offset carbon footprint

Mining companies are among big energy users bankrolling wind farms and other renewable energy projects to offset carbon emissions.

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Broadband in the boondocks delivers big jobs boost

Households in regional and remote areas are benefiting most from faster broadband, which is also creating more jobs, according to a report.

EnergyAustralia in court for alleged misleading conduct

One of Australia's biggest energy providers is in the ACCC's firing line for allegedly misleading customers and breaking an industry code.

Watchdog seeks to block Qantas-China Eastern extension

The consumer watchdog is looking to block the extension of a deal between Qantas and China Eastern, claiming it would allow the carriers to increase airfares.

Homes too chilly and mouldy during winter, renters say

Requiring landlords to install efficient heaters and ceiling insulation could keep renters healthy and homes free of mould, a tenant organisation recommends.

eHarmony accused of toxic relationship with customers

Dating site eHarmony is facing court action after hundreds of singles complained to the consumer watchdog over subscription traps and misleading pricing.

Latest artificial intelligence tests digital government

Artificial intelligence has been at the core of the delivery of digital government services for years but the rise of popular AI tools has raised new questions.

Qantas jettisons flight credit deadlines, faces new row

Qantas has scrapped the expiration date for nearly $500 million in flight credits but faces more public backlash with a watchdog taking the airline to court.

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