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Latest news: Telecommunication Service

Optus finally makes call on cause of outage chaos

Optus finally makes call on cause of outage chaos

Optus has revealed the reason behind a communications outage that caused havoc for millions of people and businesses around the country.

'Alarming': big gaps in organisations' cyber security

'Alarming': big gaps in organisations' cyber security

'Alarming': big gaps in organisations' cyber security

'Alarming': big gaps in organisations' cyber security

The corporate regulator has called on organisations to prioritise cyber security after a survey revealed significant threats to the private data of Australians.

Anger as Optus data handout offer rings hollow

Anger as Optus data handout offer rings hollow

Anger as Optus data handout offer rings hollow

Anger as Optus data handout offer rings hollow

Optus is being slammed for "inadequate" compensation offered to customers after an outage affected millions of people and small businesses.

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Optus offers free data as outage scrutiny intensifies

Optus offers free data as outage scrutiny intensifies

Optus has offered its customers 200GB of data for the holiday season after a mass outage affected millions of Australians.

Optus services restored after 'costly' nine-hour outage

Optus services restored after 'costly' nine-hour outage

Services to Optus customers have been restored after a nationwide outage left customers and infrastructure in the dark for more than nine hours.

Rural phone coverage reform to be a 'long conversation'

Rural phone coverage reform to be a 'long conversation'

Advances in mobile, wireless and satellite tech are likely to feature in coming discussions ahead of an overhaul of telecommunication services in the bush.

Phone tower sell-off may affect rural mobile coverage

Phone tower sell-off may affect rural mobile coverage

The consumer watchdog has found mobile companies face several commercial barriers to expanding coverage in the bush.

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Aussies to call on emergency network in time of need

Aussies to call on emergency network in time of need

Aussies to call on emergency network in time of need

Aussies to call on emergency network in time of need

A temporary emergency mobile network will be set up to keep Australians connected during natural disasters but challenges stand in the system's way.

Private equity better managed, Telstra chairman says

Private equity better managed, Telstra chairman says

Private equity better managed, Telstra chairman says

Private equity better managed, Telstra chairman says

Australian corporate governance has become too bureaucratic, Telstra chairman John Mullen has told shareholders in his final address before retiring.

Youth on YouTube with fries, wearing Cotton On: survey

Youth on YouTube with fries, wearing Cotton On: survey

Youth on YouTube with fries, wearing Cotton On: survey

Youth on YouTube with fries, wearing Cotton On: survey

YouTube retains its crown as a place of belonging and entertainment for Australia's Generation Z, according to this year's YouthInsight survey.

Aussies urged to lead charge and hang up on phone waste

Aussies urged to lead charge and hang up on phone waste

Aussies urged to lead charge and hang up on phone waste

Aussies urged to lead charge and hang up on phone waste

A year of action will encourage people to dial in to the "circular economy" by handing in their old mobile phone when buying a new one.

Optus data breach fuels telco complaints

Optus data breach fuels telco complaints

Optus data breach fuels telco complaints

Optus data breach fuels telco complaints

Australians have made their anger known, lodging more than one million complaints to their internet, mobile and phone providers in the last financial year.

Data privacy changes to shield Australians from harm

Data privacy changes to shield Australians from harm

Data privacy changes to shield Australians from harm

Data privacy changes to shield Australians from harm

A revamp of Australia's privacy laws will target "dark patterns" that lead to online users consenting to more intrusions than necessary.

Digital dilemma for remote Indigenous communities

Digital dilemma for remote Indigenous communities

Digital dilemma for remote Indigenous communities

Digital dilemma for remote Indigenous communities

Low incomes and poor infrastructure have left remote First Nations communities among the most digitally excluded people in the country.

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Audit to identify Australia's worst mobile black spots

Work mapping the country's worst areas for mobile coverage could begin next year after the government called for tenders in a $20 million project.

'Entrenched' fraudster jailed over $1.2 million rort

A fraudster at the centre of a million-dollar scam targeting Telstra and the nation's biggest banks will spend up to six years and five months behind bars.

Telstra gets mobile and calls in full-year $2.1b profit

Telstra chief executive Vicky Brady says Telstra's T25 strategy is on pace to deliver most of its objectives.

NBN submits new pricing plan to consumer watchdog

NBN Co has launched a revised pricing plan for broadband, after previous efforts were knocked back by the consumer watchdog.

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Telstra to cut nearly 500 jobs in bid to streamline

Telstra says it is eliminating some roles and adding others for a net reduction of 472 jobs in a bid to remain competitive.

Another big Aussie telco signs with Elon Musk's SpaceX

Australian mobile phone users are being promised greater coverage after Optus announced a partnership with SpaceX to boost its reach.

Telcos must offer financial hardship assistance

Telcos will be forced to offer appropriate financial help to customers doing it tough by January next year or risk penalties.

Telstra signs deal with NBN rival, Elon Musk's Starlink

Australia's biggest telco will team up with satellite broadband provider Starlink to connect households and businesses in remote locations.

Watchdog targets scams, vulnerable telco customers

The media and communications watchdog's priorities for the next 12 months include looking after customers in financial hardship.

Tribunal reaffirms ACCC in blocking Telstra-TPG deal

The Australian Competition Tribunal has backed the competition watchdog's move to block Telstra and TPG's $1.8 billion spectrum-sharing deal.

'Praying helps' make a phone call in regional Australia

Regional and rural Australians continue to endure unreliable mobile and internet reception, but satellites and AI could help address the problem.

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