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Latest news: Telecommunication Service

Telco fined $2.5 million for mobile phone fraud

Telco fined $2.5 million for mobile phone fraud

Scammers were able to bypass Southern Phone's identity verification systems for months, leading to customers being defrauded almost $400,000.

Watchdog challenged over triple zero risk in old phones

Watchdog challenged over triple zero risk in old phones

Watchdog challenged over triple zero risk in old phones

Watchdog challenged over triple zero risk in old phones

Customers should be warned by their telcos if their phones are unable to call triple zero in an emergency, the communications watchdog insists.

'Didn't get it right': BOM defends website cost blowout

'Didn't get it right': BOM defends website cost blowout

'Didn't get it right': BOM defends website cost blowout

'Didn't get it right': BOM defends website cost blowout

The Bureau of Meteorology's chief executive is standing by controversial changes to its website overhaul as he faces a senate grilling.

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Fibre to the rescue: Aussies urged to take net upgrades

Fibre to the rescue: Aussies urged to take net upgrades

More than one million households have been disconnected by weather events this year and the NBN warns more will disproportionately affect copper connections.

Optus resolves fresh outage after vandals cut cables

Optus resolves fresh outage after vandals cut cables

Another Optus service outage that affected thousands of customers has been resolved after vandals cut cables while attempting to steal copper.

Customer dies after triple-zero fails on mobile phone

Customer dies after triple-zero fails on mobile phone

The embattled telco industry remains in the spotlight after a customer died when their phone could not make triple-zero calls.

Optus reports improved customer base prior to outages

Optus reports improved customer base prior to outages

Optus has posted improved financials and a growing customer base in the six-month period leading up to catastrophic triple-zero failures.

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Fresh triple-zero fears as Optus hit by another outage

Fresh triple-zero fears as Optus hit by another outage

Fresh triple-zero fears as Optus hit by another outage

Fresh triple-zero fears as Optus hit by another outage

Optus has reported an outage affecting its network in a large regional area with customers at risk of once again being frozen out of emergency calls.

Optus backs outage acts after keeping officials in dark

Optus backs outage acts after keeping officials in dark

Optus backs outage acts after keeping officials in dark

Optus backs outage acts after keeping officials in dark

Optus leaders took nearly 18 hours to tell authorities deaths had been linked to a triple-zero outage, but they say the company followed the law.

Optus execs, regulator get date for Senate grilling

Optus execs, regulator get date for Senate grilling

Optus execs, regulator get date for Senate grilling

Optus execs, regulator get date for Senate grilling

The fallout from the deadly Optus triple-zero outage in September will ramp up as those in charge at the telco face a probe into the tragedy.

Optus, minister to be grilled as inquiry gets go-ahead

Optus, minister to be grilled as inquiry gets go-ahead

Optus, minister to be grilled as inquiry gets go-ahead

Optus, minister to be grilled as inquiry gets go-ahead

Optus executives and the minister in charge of the triple-zero network will be probed as an inquiry into emergency outages is given the green light.

'Get on board': minister's environment overhaul appeal

'Get on board': minister's environment overhaul appeal

'Get on board': minister's environment overhaul appeal

'Get on board': minister's environment overhaul appeal

Negotiating the passage of major environment reforms through parliament is pulling the federal government in different directions.

Governor takes aim at tax barrier to economic mobility

Governor takes aim at tax barrier to economic mobility

Governor takes aim at tax barrier to economic mobility

Governor takes aim at tax barrier to economic mobility

The Reserve Bank has set its sights on one tax it says keeps owners of big homes from downsizing and people from relocating for better jobs and pay.

Free phones for some in Samsung triple-zero 'debacle'

Free phones for some in Samsung triple-zero 'debacle'

Free phones for some in Samsung triple-zero 'debacle'

Free phones for some in Samsung triple-zero 'debacle'

Some Samsung phone users with old mobiles will get free replacements after triple-zero glitches, but not everyone will be so lucky.

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Optus chiefs to hang it up after triple-zero failures

Optus says two chief officers are leaving as part of "planned leadership transitions" following its network's triple-zero outages.

Samsung phones to be binned over triple-zero call fault

More than 70 older models of Samsung phones will have to be replaced or updated after testing revealed a flaw in connecting certain emergency calls.

From gigabits to terabits: fibre to fire up downloads

A fibre optic internet backbone will deliver internet speeds up to six times faster as well as a multi-billion-dollar boost to Australia's economy by 2040.

Financial stress, dodgy service: telco issues dial up

The telecommunications ombudsman has found key increases in complaint numbers, as the industry reels from a triple-zero outage.

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Hearings reveal Optus bungled triple-zero outage email

Federal authorities only found out about a catastrophic Optus triple-zero outage a day after it was resolved because the telco notified the wrong email address.

Optus in government's sights as parliament returns

Telco execs, the communications minister, government bureaucrats and the opposition leader will face tough questions when federal parliament returns.

'Scapegoating' Optus blames tech, staff for outages

Optus has blamed technical equipment and human error for two emergency call outages as the prime minister pans the telco for its "unacceptable" failures.

'Unacceptable': second triple-zero Optus outage slammed

A second Optus triple-zero outage in as many weeks has raised the ire of a premier as calls mount for the government to empower regulators rather than telcos.

'History repeating': quit heat dials up on Optus chief

Calls are growing across the political spectrum for the boss of Optus to stand down after his network oversaw a brutal network outage linked to multiple deaths.

Telco 'cowboys' not held to account after prior outage

A reliance on self-regulation has turned the telco sector into the wild west, an expert warns as Optus reels in the aftermath of another serious outage.

Optus boss answers calls to quit as outage fiasco grows

The head of Optus has blamed a failure of "established processes" to address a triple-zero outage connected to three deaths, as calls for penalties mount.

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