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Latest news: Telecommunication Service

Foreign owner apologises for Optus triple-zero failures

Foreign owner apologises for Optus triple-zero failures

The parent company of Optus says it remains committed to Australia by providing a critical service and has apologised for the fatal triple-zero outage.

Optus boss grilled over fatal outage as telco eyes cuts

Optus boss grilled over fatal outage as telco eyes cuts

Optus boss grilled over fatal outage as telco eyes cuts

Optus boss grilled over fatal outage as telco eyes cuts

The head of Optus has accepted a "culture of carelessness" was entrenched at the telco, leading to a series of failures which have been linked to two deaths.

Got a phone? Prepare for an unsolicited message

Got a phone? Prepare for an unsolicited message

Got a phone? Prepare for an unsolicited message

Got a phone? Prepare for an unsolicited message

Almost all Australians will get the same alert later this year as part of a nation-wide test of a new emergency warning system.

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Telstra gets mobile to send shares to a nine-year high

Telstra gets mobile to send shares to a nine-year high

Telecommunications giant Telstra has beaten expectations with a bumper first-half net profit, driven by strong earnings growth from its mobile division.

Triple-zero outages and changes trigger more complaints

Triple-zero outages and changes trigger more complaints

Complaints about telecommunications services are rising in Australia and faulty and disconnected mobile phone connections are making the biggest impact.

Deep stress for Iranian Australians in protest blackout

Deep stress for Iranian Australians in protest blackout

Iranian-Australians worry for their families amid an ongoing violent crackdown on protests and the prospect of American military action.

Pick up the phone: View from a Bridge heads Down Under

Pick up the phone: View from a Bridge heads Down Under

Holding an old red telephone, people bare their secrets for London artist Joe Bloom. His videos are a worldwide hit, and he's heading to Australia.

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Early warnings not heeded in deadly triple-zero outage

Early warnings not heeded in deadly triple-zero outage

Early warnings not heeded in deadly triple-zero outage

Early warnings not heeded in deadly triple-zero outage

A host of mistakes were made during an Optus triple-zero outage linked to two deaths, including a failure to escalate initial concerns up the chain.

Cover-up claims as triple zero-linked death revealed

Cover-up claims as triple zero-linked death revealed

Cover-up claims as triple zero-linked death revealed

Cover-up claims as triple zero-linked death revealed

Another death linked to triple-zero failures just days after Optus' major outage was not publicly disclosed at the time, sparking accusations of a cover-up.

Telco fined $2.5 million for mobile phone fraud

Telco fined $2.5 million for mobile phone fraud

Telco fined $2.5 million for mobile phone fraud

Telco fined $2.5 million for mobile phone fraud

Scammers were able to bypass Southern Phone's identity verification systems for months, leading to customers being defrauded almost $400,000.

Watchdog challenged over triple zero risk in old phones

Watchdog challenged over triple zero risk in old phones

Watchdog challenged over triple zero risk in old phones

Watchdog challenged over triple zero risk in old phones

Customers should be warned by their telcos if their phones are unable to call triple zero in an emergency, the communications watchdog insists.

'Didn't get it right': BOM defends website cost blowout

'Didn't get it right': BOM defends website cost blowout

'Didn't get it right': BOM defends website cost blowout

'Didn't get it right': BOM defends website cost blowout

The Bureau of Meteorology's chief executive is standing by controversial changes to its website overhaul as he faces a senate grilling.

Fibre to the rescue: Aussies urged to take net upgrades

Fibre to the rescue: Aussies urged to take net upgrades

Fibre to the rescue: Aussies urged to take net upgrades

Fibre to the rescue: Aussies urged to take net upgrades

More than one million households have been disconnected by weather events this year and the NBN warns more will disproportionately affect copper connections.

Optus resolves fresh outage after vandals cut cables

Optus resolves fresh outage after vandals cut cables

Optus resolves fresh outage after vandals cut cables

Optus resolves fresh outage after vandals cut cables

Another Optus service outage that affected thousands of customers has been resolved after vandals cut cables while attempting to steal copper.

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Customer dies after triple-zero fails on mobile phone

The embattled telco industry remains in the spotlight after a customer died when their phone could not make triple-zero calls.

Optus reports improved customer base prior to outages

Optus has posted improved financials and a growing customer base in the six-month period leading up to catastrophic triple-zero failures.

Fresh triple-zero fears as Optus hit by another outage

Optus has reported an outage affecting its network in a large regional area with customers at risk of once again being frozen out of emergency calls.

Optus backs outage acts after keeping officials in dark

Optus leaders took nearly 18 hours to tell authorities deaths had been linked to a triple-zero outage, but they say the company followed the law.

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Optus execs, regulator get date for Senate grilling

The fallout from the deadly Optus triple-zero outage in September will ramp up as those in charge at the telco face a probe into the tragedy.

Optus, minister to be grilled as inquiry gets go-ahead

Optus executives and the minister in charge of the triple-zero network will be probed as an inquiry into emergency outages is given the green light.

'Get on board': minister's environment overhaul appeal

Negotiating the passage of major environment reforms through parliament is pulling the federal government in different directions.

Governor takes aim at tax barrier to economic mobility

The Reserve Bank has set its sights on one tax it says keeps owners of big homes from downsizing and people from relocating for better jobs and pay.

Free phones for some in Samsung triple-zero 'debacle'

Some Samsung phone users with old mobiles will get free replacements after triple-zero glitches, but not everyone will be so lucky.

Optus chiefs to hang it up after triple-zero failures

Optus says two chief officers are leaving as part of "planned leadership transitions" following its network's triple-zero outages.

Samsung phones to be binned over triple-zero call fault

More than 70 older models of Samsung phones will have to be replaced or updated after testing revealed a flaw in connecting certain emergency calls.

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