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Latest news: Telecommunication Service

Latest Optus outage triggers welfare checks from police

Latest Optus outage triggers welfare checks from police

Customers in four states and jurisdictions were affected by the telco's second systems failure in a year, which prompted welfare checks by police.

Telstra fined for failed ID checks that led to fraud

Telstra fined for failed ID checks that led to fraud

Telstra fined for failed ID checks that led to fraud

Telstra fined for failed ID checks that led to fraud

Telstra has been fined over a quarter of a million dollars for failing to carry out required identity verification checks to protect customers from fraud.

Telstra system behind outage understaffed, underfunded

Telstra system behind outage understaffed, underfunded

Telstra system behind outage understaffed, underfunded

Telstra system behind outage understaffed, underfunded

A system update that caused a widespread Telstra outage was not tested after coming back online, with the two technicians who made the change sent home.

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'Accountability taken': Telstra execs pay outage price

'Accountability taken': Telstra execs pay outage price

Telstra's CEO is among 10 senior leaders paying the price for a major nationwide outage as the telco's board docks executive pay by nearly $2 million.

Disconnected: reform urged as rural Aussies left behind

Disconnected: reform urged as rural Aussies left behind

Approvals to install vital mobile technology in rural Australia can take up to 700 days, with telcos and the industry watchdog calling for a major overhaul.

No Pacific consensus on missile test condemnation

No Pacific consensus on missile test condemnation

Pacific foreign ministers have failed to reach an agreement in condemning a Chinese missile test during a major summit.

Optus sued by watchdog over triple-zero network outage

Optus sued by watchdog over triple-zero network outage

The telecommunications regulator has revealed it will take Optus to court over a major network outage which affected hundreds of triple-zero calls.

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Betting agency acknowledges fine, commits to improving

Betting agency acknowledges fine, commits to improving

Betting agency acknowledges fine, commits to improving

Betting agency acknowledges fine, commits to improving

A major gambling company has committed to deliver a 'whole of business transformation' following ongoing scrutiny from the communications watchdog.

Warnings ignored over $30k part that crippled Telstra

Warnings ignored over $30k part that crippled Telstra

Warnings ignored over $30k part that crippled Telstra

Warnings ignored over $30k part that crippled Telstra

Despite multiple warnings a bug in a piece of equipment risked causing a major outage, Telstra failed to update or replace the $30,000 bit of tech.

Telstra in the hot seat following widespread outage

Telstra in the hot seat following widespread outage

Telstra in the hot seat following widespread outage

Telstra in the hot seat following widespread outage

A wave of investigations and possible multimillion-dollar fines are in store for Telstra after its third major outage in less than a year.

Senator apologises for linking death to Telstra outage

Senator apologises for linking death to Telstra outage

Senator apologises for linking death to Telstra outage

Senator apologises for linking death to Telstra outage

There's nothing to suggest a person's death in a regional hospital was caused by a Telstra outage, despite claims raised on social media by a Liberal senator.

Telstra to 'face the music' as anger rises over outages

Telstra to 'face the music' as anger rises over outages

Telstra to 'face the music' as anger rises over outages

Telstra to 'face the music' as anger rises over outages

Telstra is being warned it will be held accountable and could face a $30 million fine as the regulator probes the telco's major system failures.

Telstra outage heat dials up as calls mount for answers

Telstra outage heat dials up as calls mount for answers

Telstra outage heat dials up as calls mount for answers

Telstra outage heat dials up as calls mount for answers

Telstra faces demands from the government as to why it took hours to make an alert over a major outage as police investigate if a death is linked to the issue.

Train services gradually return after telco outage

Train services gradually return after telco outage

Train services gradually return after telco outage

Train services gradually return after telco outage

A state premier has pledged two days of free transport after a nationwide Telstra outage brought a regional transport network to a standstill.

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'Not illegal': Liberal leader defends triple zero tests

Angus Taylor has backed his communications spokeswoman despite criticism over her making test calls to triple zero during a major Telstra outage.

Software glitch blamed for crippling Telstra outage

Telstra has been forced to carry out hundreds of welfare checks after an hours-long outage that disrupted everything from phone services to trains.

No referee: the online traps costing Aussies millions

Locked out of accounts, charged unfairly or unable to get help, a study has found most Australians suffer online disputes every year.

Vodafone back online after network outage causes chaos

A major telco insists customers still had access to emergency services despite its network going down for a large part of the day.

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Emergency phone alerts spark concern for DV victims

A nationwide emergency alert could put victim-survivors using safety phones at risk, with advocates urging extra precautions during the test.

'Hello, anyone there?' Mobile phone complaints spike

Thousands of Australians are reporting trouble with their mobile phone service, with smartphone snags responsible for almost half of all ombudsman complaints.

Vodafone is back and a legit challenger, owner says

Internet and mobile services provider TPG Telecom says an expanded network means its Vodafone brand now has the credibility to compete with Telstra and Optus.

Telcos told to alert network failures through registers

In the wake of two fatalities linked to a network outage at Optus, telcos will face more public scrutiny under tough new rules in a bid to improve transparency.

Triple-zero text function could be piloted after outage

Liberal senator Sarah Henderson asked an inquiry why text-to-triple-zero had not been implemented in Australia as a solution after a fatal outage last year.

Foreign owner apologises for Optus triple-zero failures

The parent company of Optus says it remains committed to Australia by providing a critical service and has apologised for the fatal triple-zero outage.

Optus boss grilled over fatal outage as telco eyes cuts

The head of Optus has accepted a "culture of carelessness" was entrenched at the telco, leading to a series of failures which have been linked to two deaths.

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