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Latest news: Consumers

Banned by AI bots: fresh call for social media referee

Banned by AI bots: fresh call for social media referee

Artificial intelligence software is incorrectly banning social media accounts but without an ombudsman, many struggle to reclaim their profiles.

Appliance reliance: consumers want repairability labels

Appliance reliance: consumers want repairability labels

Appliance reliance: consumers want repairability labels

Appliance reliance: consumers want repairability labels

Most Australians want to know how long they can expect expensive appliances to work and whether they can be repaired easily, a study shows.

Optus chief blames human error for triple-zero disaster

Optus chief blames human error for triple-zero disaster

Optus chief blames human error for triple-zero disaster

Optus chief blames human error for triple-zero disaster

A major Optus outage that left Australians without access to emergency services has been blamed on human error as its embattled CEO fights to keep his position.

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Wanted: 100 electric car drivers for energy-saving test

Wanted: 100 electric car drivers for energy-saving test

Would you plug your car into the national grid for money off your electricity bill? A growing number of energy providers would like to know.

Face-scanning boundary set after Kmart's privacy breach

Face-scanning boundary set after Kmart's privacy breach

Retailers' use of face-scanning is again in the spotlight, with experts questioning if there is any legal way it can be used in Australia.

Self-driving car forecasts speed up after Tesla launch

Self-driving car forecasts speed up after Tesla launch

Australia could become a major testbed for autonomous vehicles if efforts to develop a national set of road rules for their use are successful.

Green deliveries to grow as electric trucks roll out

Green deliveries to grow as electric trucks roll out

Another major logistics company will add electric trucks and vans to its fleet in a move the company says will appeal to environmentally aware consumers.

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Check your modem: millions to get free broadband boost

Check your modem: millions to get free broadband boost

Check your modem: millions to get free broadband boost

Check your modem: millions to get free broadband boost

Almost one in every three NBN users will see their internet speed rise in the coming days but experts are warning consumers to check their hardware.

Pricey bills to carry clear alerts for cheaper plans

Pricey bills to carry clear alerts for cheaper plans

Pricey bills to carry clear alerts for cheaper plans

Pricey bills to carry clear alerts for cheaper plans

Households and small businesses will be warned if they are paying more than necessary under a reform designed to encourage more people switch plans.

Electric car safety check could spark second-hand sales

Electric car safety check could spark second-hand sales

Electric car safety check could spark second-hand sales

Electric car safety check could spark second-hand sales

It is the most expensive and vital element of an electric vehicle and more companies are offering to test it to rev up the used car market.

Consumer confidence dips as households slowly recover

Consumer confidence dips as households slowly recover

Consumer confidence dips as households slowly recover

Consumer confidence dips as households slowly recover

Years of lost purchasing power is still weighing on Australian households as the steady recovery in consumer confidence stalled in September.

Hybrid sales accelerate but diesel utes claim top spots

Hybrid sales accelerate but diesel utes claim top spots

Hybrid sales accelerate but diesel utes claim top spots

Hybrid sales accelerate but diesel utes claim top spots

Hybrid and electric vehicles are closing the gap on their petrol and diesel equivalents in Australia but the race remains slow and steady.

Vicious cycles: national push to slow electric bikes

Vicious cycles: national push to slow electric bikes

Vicious cycles: national push to slow electric bikes

Vicious cycles: national push to slow electric bikes

Cycling groups say high-powered and illegally modified e-bikes are increasingly being used in Australia and stricter, national rules are needed to save lives.

NBN users gorge on fibre for healthier download speeds

NBN users gorge on fibre for healthier download speeds

NBN users gorge on fibre for healthier download speeds

NBN users gorge on fibre for healthier download speeds

Technology upgrades are transforming how Australian's connect to the internet, as the NBN Co's full-year results show many premises are using fibre.

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Bright idea for businesses to power household bill cuts

Solar panels installed on commercial and industrial buildings could deliver savings to nearby residents in a trial proposed by a major energy firm.

'Not good enough': electric vehicles fail range claims

Both electric and petrol-powered vehicles are failing to meet advertised promises, on-road tests reveal, which experts say is unacceptable.

Plug-in hybrids speed up, EVs slow down in record month

Australian drivers have broken car sales records but some vehicle types are proving significantly more popular than others.

1400 batteries in a day: Aussies soak up solar subsidy

Australia could double the number of household solar batteries installed in a year, figures reveal, as consumers rush to take advantage of a subsidy.

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Surprise gas guzzlers identified in vehicle road tests

Several popular cars consume more petrol than their manufacturers promise, tests show, and hybrid vehicles are among some of the worst offenders.

Bumpy ride for Webjet after $9m false advertising fine

Online travel agency Webjet has been ordered to pay $9 million in penalties for misleading customers about the price of flights and booking confirmations.

China set to dominate Aussie vehicle import market

Almost half of new vehicles sold in Australia could be made in China within a decade, a study has found, as the nation moves to low-emission transport.

Uber makes app changes to take more seniors for a ride

More than one in every three older Australians finds transport difficult to organise, a study has found, prompting a ride-share company to make changes.

Oh what a peeling: Toyota to defend faulty paint claims

Australia's best-selling car brand Toyota will vigorously defend a class action suit over alleged defects in Corollas that caused paint to peel when in the sun.

Flipping heck: tech giant wants to upsize your phone

After 15 years of research and development, the world's most popular folding smartphone is about to get bigger, but its competitors are far from rolling over.

AI chatbots pushing buttons of weary telco customers

While the rates of telco customers making complaints rise, companies continue to roll out dehumanised customer service bots to help their bottom line.

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