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Latest news: Consumers

EnergyAustralia in court for alleged misleading conduct

EnergyAustralia in court for alleged misleading conduct

One of Australia's biggest energy providers is in the ACCC's firing line for allegedly misleading customers and breaking an industry code.

Watchdog seeks to block Qantas-China Eastern extension

Watchdog seeks to block Qantas-China Eastern extension

Watchdog seeks to block Qantas-China Eastern extension

Watchdog seeks to block Qantas-China Eastern extension

The consumer watchdog is looking to block the extension of a deal between Qantas and China Eastern, claiming it would allow the carriers to increase airfares.

Homes too chilly and mouldy during winter, renters say

Homes too chilly and mouldy during winter, renters say

Homes too chilly and mouldy during winter, renters say

Homes too chilly and mouldy during winter, renters say

Requiring landlords to install efficient heaters and ceiling insulation could keep renters healthy and homes free of mould, a tenant organisation recommends.

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eHarmony accused of toxic relationship with customers

eHarmony accused of toxic relationship with customers

Dating site eHarmony is facing court action after hundreds of singles complained to the consumer watchdog over subscription traps and misleading pricing.

Latest artificial intelligence tests digital government

Latest artificial intelligence tests digital government

Artificial intelligence has been at the core of the delivery of digital government services for years but the rise of popular AI tools has raised new questions.

Qantas jettisons flight credit deadlines, faces new row

Qantas jettisons flight credit deadlines, faces new row

Qantas has scrapped the expiration date for nearly $500 million in flight credits but faces more public backlash with a watchdog taking the airline to court.

Microgrids to end diesel dependency in remote areas

Microgrids to end diesel dependency in remote areas

Remote diesel-powered communities and worksites have a tougher challenge switching to renewables, prompting a federal agency to pump millions into microgrids.

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Qantas rejects lawsuit over COVID-19 travel credits

Qantas rejects lawsuit over COVID-19 travel credits

Qantas rejects lawsuit over COVID-19 travel credits

Qantas rejects lawsuit over COVID-19 travel credits

A class action lawsuit filed against the national carrier, Qantas, alleges it misled customers and failed to issue refunds for flights cancelled in 2020.

Little relief for consumers as Origin posts $1b profit

Little relief for consumers as Origin posts $1b profit

Little relief for consumers as Origin posts $1b profit

Little relief for consumers as Origin posts $1b profit

Origin Energy expects another tough year for cash-strapped customers after posting an FY23 net profit of $1.06 billion as it prepares for a foreign takeover.

Clean energy and 'green' cotton sprout from seed money

Clean energy and 'green' cotton sprout from seed money

Clean energy and 'green' cotton sprout from seed money

Clean energy and 'green' cotton sprout from seed money

Decarbonising cotton has begun in the NSW Gwydir Valley as an agribusiness sows the seed for customers to trace products from the paddock to the shopping bag.

Hiking coal tax likely won't lift power bills, NSW says

Hiking coal tax likely won't lift power bills, NSW says

Hiking coal tax likely won't lift power bills, NSW says

Hiking coal tax likely won't lift power bills, NSW says

NSW is considering lifting the tax it charges on mined coal but has pointed to advice that any increase will have a negligible effect on power prices.

Rooftop solar surge eases wholesale electricity prices

Rooftop solar surge eases wholesale electricity prices

Rooftop solar surge eases wholesale electricity prices

Rooftop solar surge eases wholesale electricity prices

Rooftop solar is reducing wholesale electricity prices but the market operator warns more transmission is needed to keep the lights on in a post-coal system.

Call for energy investors to make most of 'golden age'

Call for energy investors to make most of 'golden age'

Call for energy investors to make most of 'golden age'

Call for energy investors to make most of 'golden age'

Energy investors have been urged to take advantage of Australia's golden age in climate policy, with "crazy, science-denying" naysayers waiting in the wings.

Pressure remains as 'not much' gas covered by price cap

Pressure remains as 'not much' gas covered by price cap

Pressure remains as 'not much' gas covered by price cap

Pressure remains as 'not much' gas covered by price cap

The government's mandatory gas code is expected to have little impact on bills for households and small businesses, with exemptions covering the bulk of supply.

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Final gas code to take effect; sector warns of shortage

A finalised gas code of conduct aims to avert future price shocks for households and businesses, but producers warn urgent action is needed to boost supply.

Consumers misled about 'guaranteed' parking, ACCC says

A company which owns over 450 car parks across Australia falsely claimed consumers could reserve parking places by booking them, the consumer watchdog has said.

Illegal algorithm costs Insurance Australia $40 million

Insurance Australia Limited has been penalised $40 million by the Federal Court for misleading customers with NRMA insurance policies.

Pilot project flicks switch for prepay access to solar

Supporting access to rooftop solar for cash-strapped prepay households could ease energy stress by reducing "self-disconnections" sparked by lack of credit.

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Profit upgrade electrifies AGL Energy, power bills soar

AGL Energy says it will spend more than $10 billion over the next decade to exit coal but high wholesale power prices mean profits will more than double.

Sydney flush with first biomethane injected to gas grid

Organic matter from Sydneysiders' toilets is being transformed into biomethane and injected into the gas grid from a pilot plant in the city's south-east.

Gas code promises secure supply at 'reasonable' prices

A code of conduct will be imposed on gas producers to avert future price shocks for consumers but the industry fears it could stymie investment in new supply.

ACT bans new gas connections, but BBQs have green light

Canberra is on track to be a zero-carbon city with a ban on new gas connections, but barbecues fired by bottled gas are still allowed under the new ACT law.

Dell admits misleading consumers about monitor prices

Dell has admitted falsely advertising the prices of monitors purchased as part of an add-on package and has said it is working to rectify the "error".

Interest rate buffer intact despite 'mortgage prison'

The banking regulator won't budge on the income buffer required for paying off a mortgage even as rising interest rates price many out of the housing market.

Power bills to surge despite budget tipping modest rise

The energy regulator has confirmed double-digit power price rises will continue from July 1 despite the May budget's claims of curbing cost of living pressures.

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