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Latest news: Consumers

Need ChatGPT in the car? Crazy vehicle tech at CES 2024

Need ChatGPT in the car? Crazy vehicle tech at CES 2024

From cars driven by game controllers to vans you can turn into utes, the Consumer Electronics Show in Las Vegas is giving a preview of an unusual future.

Financial complaints surge as cost of living bites

Financial complaints surge as cost of living bites

Financial complaints surge as cost of living bites

Financial complaints surge as cost of living bites

Australia’s financial dispute resolution scheme has received a record 100,000 complaints as scams, claim issues and rising prices loomed over Australians.

Snacks giant sorted with favourite Aussie ingredients

Snacks giant sorted with favourite Aussie ingredients

Snacks giant sorted with favourite Aussie ingredients

Snacks giant sorted with favourite Aussie ingredients

Fancy crackers, chocolates and lollies shared during the holidays are increasingly being made from local ingredients in high-tech manufacturing hubs onshore.

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Boxing Day bargain hunt after flat period for retailers

Boxing Day bargain hunt after flat period for retailers

Deeper discounts could greet Boxing Day shoppers as retailers look to boost flatter sales ahead of Christmas from interest rate hikes and economic uncertainty.

Airbnb faces $30m bill over Australian dollar confusion

Airbnb faces $30m bill over Australian dollar confusion

A judge has fined Airbnb $15 million over its misleading and deceptive conduct towards Australian customers, who may get millions more in compensation.

Aust Post's $2.9m compo bill for lost, damaged parcels

Aust Post's $2.9m compo bill for lost, damaged parcels

More than 10,000 businesses will share in millions of dollars after Australia Post admitted to failing to accept compensation requests.

Smart homes to save energy costs in virtual power plant

Smart homes to save energy costs in virtual power plant

A virtual power plant made up of rooftop solar, car batteries, pool pumps and hot water systems is expected to save electrified households hundreds of dollars.

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Transport costs accelerate by more than $900 a year

Transport costs accelerate by more than $900 a year

Transport costs accelerate by more than $900 a year

Transport costs accelerate by more than $900 a year

Households in some parts of Australia are paying more than $27,000 a year for transport after costs in the industry rose again.

Not fit for purpose: Fitbit fined $11m for false claims

Not fit for purpose: Fitbit fined $11m for false claims

Not fit for purpose: Fitbit fined $11m for false claims

Not fit for purpose: Fitbit fined $11m for false claims

Australia's Federal Court has issued Fitbit with an $11 million penalty for making misleading claims to customers who complained about faulty devices.

Principles guard truth in 'eco-friendly' product claims

Principles guard truth in 'eco-friendly' product claims

Principles guard truth in 'eco-friendly' product claims

Principles guard truth in 'eco-friendly' product claims

Shoppers wanting a more sustainable option have fresh protection against false environmental claims under principles for businesses released by the regulator.

Australia should delay AI laws, productivity boss warns

Australia should delay AI laws, productivity boss warns

Australia should delay AI laws, productivity boss warns

Australia should delay AI laws, productivity boss warns

A business summit has heard Australia should not introduce laws around the use of artificial intelligence or it could risk being left behind other countries.

Households could halve electricity bills with upgrades

Households could halve electricity bills with upgrades

Households could halve electricity bills with upgrades

Households could halve electricity bills with upgrades

Australian households could save more than $2000 a year on energy bills by upgrading older homes, a report says, but some may need subsidies.

Consumer advocates call for ban on 'green' weasel words

Consumer advocates call for ban on 'green' weasel words

Consumer advocates call for ban on 'green' weasel words

Consumer advocates call for ban on 'green' weasel words

Vague and misleading marketing terms like 'for the planet' should be banned in Australia, according to a report analysing green claims in social media ads.

Electric cars cut emissions in half, analysis shows

Electric cars cut emissions in half, analysis shows

Electric cars cut emissions in half, analysis shows

Electric cars cut emissions in half, analysis shows

An online calculator shows electric cars produce as much as 60 per cent less carbon than petrol vehicles and motorists can make deeper cuts using solar power.

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Feds 'supercharge' clean energy build to keep lights on

Clean energy sources will take over from ageing coal power stations under a supercharged federal scheme, but critics say household bills will rise without gas.

Call to curtail 'supernormal profits' in energy network

The regulator has rejected an accusation that electricity networks are generating "supernormal profits" off the use of poles and wires and stoking inflation.

Consumers hitting delete after bad experience with apps

The "app generation" is demanding brands show them more respect and offer tools that are not merely reliable and safe but also fun and intuitive.

End of the road trip: Aussies drive less to save fuel

Seven in every 10 Australian motorists are driving less to avoid rising fuel prices, a new survey shows, amid widespread support for new standards.

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Bottom-up approach to flush wet wipes from landfill

Aussie mums, dads and bubs can mark World Toilet Day with the first genuinely flushable wet wipes that are plastic-free and save on landfill.

The AI will see you now: why tech is helping doctors

Artificial intelligence is increasingly being used in hospitals and doctors' offices but one expert says it's best used keeping doctors away from fax machines.

AI bots won't replace human teams, security expert says

A tech giant is trying to stay a step ahead of hackers and spies with heightened security wrapping around the code that runs gadgets, services and industries.

Qantas faces court over misleading ticket sales

Qantas has appeared before the Federal Court over the airline's decision to sell tickets for already cancelled flights.

Businesses on Facebook, Instagram can be Meta-verified

Scammers are trying to impersonate companies online but businesses using Facebook or Instagram can trial a tool that could protect consumers and reputations.

Qantas defends allegations of misleading ticket sales

Qantas has rejected allegations by the ACCC it acted improperly by selling tickets for already cancelled flights, saying customers were offered alternatives.

AGL cops $800k in fines for 'best offer' errors

Energy giant AGL has paid nearly $800,000 in fines after failing to use a prescribed formula for its best offer check.

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