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Latest news: Consumers

Camping giant fined for sending 83,000 unwanted texts

Camping giant fined for sending 83,000 unwanted texts

A four-wheel drive and camping retailer has been fined more than $300,000 after it spammed customers with thousands of texts even after some had unsubscribed.

Purpose of govt must evolve as voters seek 'wellbeing'

Purpose of govt must evolve as voters seek 'wellbeing'

Purpose of govt must evolve as voters seek 'wellbeing'

Purpose of govt must evolve as voters seek 'wellbeing'

Australians want governments to make individual and community 'wellbeing' the top priority for a decent, sustainable standard of living, polling shows.

Toyota's electric adverts spark confusion claims

Toyota's electric adverts spark confusion claims

Toyota's electric adverts spark confusion claims

Toyota's electric adverts spark confusion claims

An environmental group is calling on Australia's consumer watchdog to investigate Toyota over the way it advertises hybrid vehicles.

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Picture perfect AI phone tools to blur lines of reality

Picture perfect AI phone tools to blur lines of reality

Generative artificial intelligence can create stunning content but experts warn strict rules are needed to ensure viewers know what’s real and what's fake.

More AI services could command fees as tech evolves

More AI services could command fees as tech evolves

Just days after launching its first AI phone, Samsung has revealed it is considering whether to charge for AI services after 2025.

Energy upgrades to ease hard decisions for renters

Energy upgrades to ease hard decisions for renters

Amid "horror stories" from low-income households battling rising living costs, $206m will be spent to cut energy bills and open the door to solar power.

'Softer' year ahead as spending and loan growth slow

'Softer' year ahead as spending and loan growth slow

After a year of surging rental prices and cost-of-living expenses, relief could be on the cards for borrowers with economists raising hopes for a soft landing.

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Uber to serve electric car rides at Australian Open

Uber to serve electric car rides at Australian Open

Uber to serve electric car rides at Australian Open

Uber to serve electric car rides at Australian Open

An electric vehicle ride-sharing service is finally on the cards for Australia after sales of the cars more than doubled during 2023.

PM pledges supermarket probe will check out all options

PM pledges supermarket probe will check out all options

PM pledges supermarket probe will check out all options

PM pledges supermarket probe will check out all options

A former federal minister will lead a review into the supermarket sector as claims intensify of price gouging by big chains during a cost-of-living crisis.

Need ChatGPT in the car? Crazy vehicle tech at CES 2024

Need ChatGPT in the car? Crazy vehicle tech at CES 2024

Need ChatGPT in the car? Crazy vehicle tech at CES 2024

Need ChatGPT in the car? Crazy vehicle tech at CES 2024

From cars driven by game controllers to vans you can turn into utes, the Consumer Electronics Show in Las Vegas is giving a preview of an unusual future.

Financial complaints surge as cost of living bites

Financial complaints surge as cost of living bites

Financial complaints surge as cost of living bites

Financial complaints surge as cost of living bites

Australia’s financial dispute resolution scheme has received a record 100,000 complaints as scams, claim issues and rising prices loomed over Australians.

Snacks giant sorted with favourite Aussie ingredients

Snacks giant sorted with favourite Aussie ingredients

Snacks giant sorted with favourite Aussie ingredients

Snacks giant sorted with favourite Aussie ingredients

Fancy crackers, chocolates and lollies shared during the holidays are increasingly being made from local ingredients in high-tech manufacturing hubs onshore.

Boxing Day bargain hunt after flat period for retailers

Boxing Day bargain hunt after flat period for retailers

Boxing Day bargain hunt after flat period for retailers

Boxing Day bargain hunt after flat period for retailers

Deeper discounts could greet Boxing Day shoppers as retailers look to boost flatter sales ahead of Christmas from interest rate hikes and economic uncertainty.

Airbnb faces $30m bill over Australian dollar confusion

Airbnb faces $30m bill over Australian dollar confusion

Airbnb faces $30m bill over Australian dollar confusion

Airbnb faces $30m bill over Australian dollar confusion

A judge has fined Airbnb $15 million over its misleading and deceptive conduct towards Australian customers, who may get millions more in compensation.

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Aust Post's $2.9m compo bill for lost, damaged parcels

More than 10,000 businesses will share in millions of dollars after Australia Post admitted to failing to accept compensation requests.

Smart homes to save energy costs in virtual power plant

A virtual power plant made up of rooftop solar, car batteries, pool pumps and hot water systems is expected to save electrified households hundreds of dollars.

Transport costs accelerate by more than $900 a year

Households in some parts of Australia are paying more than $27,000 a year for transport after costs in the industry rose again.

Not fit for purpose: Fitbit fined $11m for false claims

Australia's Federal Court has issued Fitbit with an $11 million penalty for making misleading claims to customers who complained about faulty devices.

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Principles guard truth in 'eco-friendly' product claims

Shoppers wanting a more sustainable option have fresh protection against false environmental claims under principles for businesses released by the regulator.

Australia should delay AI laws, productivity boss warns

A business summit has heard Australia should not introduce laws around the use of artificial intelligence or it could risk being left behind other countries.

Households could halve electricity bills with upgrades

Australian households could save more than $2000 a year on energy bills by upgrading older homes, a report says, but some may need subsidies.

Consumer advocates call for ban on 'green' weasel words

Vague and misleading marketing terms like 'for the planet' should be banned in Australia, according to a report analysing green claims in social media ads.

Electric cars cut emissions in half, analysis shows

An online calculator shows electric cars produce as much as 60 per cent less carbon than petrol vehicles and motorists can make deeper cuts using solar power.

Feds 'supercharge' clean energy build to keep lights on

Clean energy sources will take over from ageing coal power stations under a supercharged federal scheme, but critics say household bills will rise without gas.

Call to curtail 'supernormal profits' in energy network

The regulator has rejected an accusation that electricity networks are generating "supernormal profits" off the use of poles and wires and stoking inflation.

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