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Latest news: Consumers

Dodgy online items in consumer watchdog's crosshairs

Dodgy online items in consumer watchdog's crosshairs

Forcing giant online marketplaces like Temu and Shein to protect consumers from unsafe products is one of this year's key focuses for the consumer watchdog.

Coles got supplier rebates for discounted promotions

Coles got supplier rebates for discounted promotions

Coles got supplier rebates for discounted promotions

Coles got supplier rebates for discounted promotions

Its "down down" campaign enabled Coles to make higher profits as more product sold, depending on deals with suppliers, a senior executive says.

Triple-zero outages and changes trigger more complaints

Triple-zero outages and changes trigger more complaints

Triple-zero outages and changes trigger more complaints

Triple-zero outages and changes trigger more complaints

Complaints about telecommunications services are rising in Australia and faulty and disconnected mobile phone connections are making the biggest impact.

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Shoppers care about 'fair dinkum' discounts, says Coles

Shoppers care about 'fair dinkum' discounts, says Coles

A supermarket giant accused of manipulating prices has told a court the regulator is wrongly attributing “sophisticated thought processes” to grocery shoppers.

Coles points finger at suppliers for price changes

Coles points finger at suppliers for price changes

Australia's consumer watchdog has accused Coles of artificially increasing prices to create discounts, while the supermarket giant blames supplier cost hikes.

Stamp price hike needed yet again, Australia Post says

Stamp price hike needed yet again, Australia Post says

The number of letters being posted is at its lowest level in nearly a century, sparking another call to ease Australia Post losses with pricier stamps.

Aussies ditch copper for fibre to boost download speeds

Aussies ditch copper for fibre to boost download speeds

More Australians are upgrading their broadband connections, choosing faster plans and setting download records, NBN Co has revealed.

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Artificial announcers to be outed in radio rule refresh

Artificial announcers to be outed in radio rule refresh

Artificial announcers to be outed in radio rule refresh

Artificial announcers to be outed in radio rule refresh

Radio stations must reveal if they are using AI voices to host radio shows under a revised code of practice although rules will not apply to all segments.

Petrol, diesel cars slow while hybrids, EVs speed up

Petrol, diesel cars slow while hybrids, EVs speed up

Petrol, diesel cars slow while hybrids, EVs speed up

Petrol, diesel cars slow while hybrids, EVs speed up

Australians are buying fewer cars that use fossil fuels alone as they shift allegiance to low-emission hybrid and electric models.

What's for dinner? Aussies cook up fresh uses for AI

What's for dinner? Aussies cook up fresh uses for AI

What's for dinner? Aussies cook up fresh uses for AI

What's for dinner? Aussies cook up fresh uses for AI

Australians are turning to artificial intelligence tools in the kitchen as well as the office, as use of the technology weighs in on more activities.

Want a safe car? Crash tests say you should go electric

Want a safe car? Crash tests say you should go electric

Want a safe car? Crash tests say you should go electric

Want a safe car? Crash tests say you should go electric

The safest new vehicles in Australia are almost all electric, with the top performers delivering consistently across the various areas of testing.

Hybrid and electric vehicles rev up second-hand market

Hybrid and electric vehicles rev up second-hand market

Hybrid and electric vehicles rev up second-hand market

Hybrid and electric vehicles rev up second-hand market

Australians are buying more used hybrid, plug-in hybrid and electric cars, although sales across all states and territories are slowing down.

Australia Post rival shuts operations without warning

Australia Post rival shuts operations without warning

Australia Post rival shuts operations without warning

Australia Post rival shuts operations without warning

A Sydney-based delivery firm that promised to undercut Australia Post has abruptly stopped taking bookings, causing alarm for businesses.

Do not fully charge: Volvo electric vehicle warning

Do not fully charge: Volvo electric vehicle warning

Do not fully charge: Volvo electric vehicle warning

Do not fully charge: Volvo electric vehicle warning

A serious fault has been identified in more than 2800 electric vehicles and, with no immediate fix, drivers are being warned not to fully charge the cars.

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Robots, smart Lego and AI everything: CES 2026 delivers

The annual Consumer Electronics Show indicates we could be headed into a future with cleaning robots, noisy Lego and bathroom mirrors that assess health.

Clicking and streaming: Australian online habits evolve

Australians are hooking up to faster broadband connections by the thousands and the technology is changing the way they consume entertainment.

Meal kit services sued over alleged subscription traps

The competition watchdog has taken meal delivery services HelloFresh and Youfoodz to court for misleading consumers with subscriptions.

Cheapest grocery prices revealed for Christmas parties

One supermarket chain has stayed on top as the best for shoppers' bucks for the festive season, ahead of a crackdown on price gouging.

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In-app-propriate: renters quizzed on personal details

Almost half of Victorian renters are being forced to use digital platforms to apply for and maintain their accommodation despite privacy concerns.

AI will make a list but shoppers should check it twice

More than half of young Australians are willing to hand over their Christmas shopping to an artificial intelligence tool, but others have concerns.

Energy costs force most renters to swelter over summer

Most Australians who rent their home say they avoid using cooling and heating appliances due to high costs.

Road tests show electric vehicles keep pulling up short

Battery-powered cars have been found using more energy than promised in independent tests, just like their petrol and diesel peers.

Motorists pooh pooh petrol for low-emission options

Hybrid, plug-in hybrid and electric vehicles are closing the gap on their petrol rivals with sales figures showing a change in consumer sentiment.

Search hit: court orders massive fine against Google

The world's biggest search provider will face a substantial penalty for breaking Australia's competition laws, a court has ruled, after doing deals with telcos.

Fibre to the rescue: Aussies urged to take net upgrades

More than one million households have been disconnected by weather events this year and the NBN warns more will disproportionately affect copper connections.

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