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Latest news: Consumers

Energy costs force most renters to swelter over summer

Energy costs force most renters to swelter over summer

Most Australians who rent their home say they avoid using cooling and heating appliances due to high costs.

Road tests show electric vehicles keep pulling up short

Road tests show electric vehicles keep pulling up short

Road tests show electric vehicles keep pulling up short

Road tests show electric vehicles keep pulling up short

Battery-powered cars have been found using more energy than promised in independent tests, just like their petrol and diesel peers.

Motorists pooh pooh petrol for low-emission options

Motorists pooh pooh petrol for low-emission options

Motorists pooh pooh petrol for low-emission options

Motorists pooh pooh petrol for low-emission options

Hybrid, plug-in hybrid and electric vehicles are closing the gap on their petrol rivals with sales figures showing a change in consumer sentiment.

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Search hit: court orders massive fine against Google

Search hit: court orders massive fine against Google

The world's biggest search provider will face a substantial penalty for breaking Australia's competition laws, a court has ruled, after doing deals with telcos.

Fibre to the rescue: Aussies urged to take net upgrades

Fibre to the rescue: Aussies urged to take net upgrades

More than one million households have been disconnected by weather events this year and the NBN warns more will disproportionately affect copper connections.

Easy solution getting more veggies on Aussies' plates

Easy solution getting more veggies on Aussies' plates

A simple in-store tweak has shown people will eat more fresh food and be healthier if prices are presented differently.

Overpowered: battery rebate could be drained in a year

Overpowered: battery rebate could be drained in a year

Australian households are installing more than 1000 solar batteries every day, but their popularity could accelerate the end of the government's rebate scheme.

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New entry about to make electric cars a lot cheaper

New entry about to make electric cars a lot cheaper

New entry about to make electric cars a lot cheaper

New entry about to make electric cars a lot cheaper

Australian motorists can expect to see more price competition in electric vehicles after one auto maker announced the cheapest model to date.

Second-hand car buyers are looking to save petrol too

Second-hand car buyers are looking to save petrol too

Second-hand car buyers are looking to save petrol too

Second-hand car buyers are looking to save petrol too

Hybrid vehicles are not just popular with new car buyers, as figures reveal the low-emission models are making up more second-hand sales.

New petrol cars could be outnumbered in two years

New petrol cars could be outnumbered in two years

New petrol cars could be outnumbered in two years

New petrol cars could be outnumbered in two years

Australian drivers are buying more electric and hybrid vehicles than ever and experts say they are forcing down petrol and diesel car sales.

Petrol low as car buyers flock to hybrid and electric

Petrol low as car buyers flock to hybrid and electric

Petrol low as car buyers flock to hybrid and electric

Petrol low as car buyers flock to hybrid and electric

More buyers of new vehicles are opting to save money on petrol with electric cars and hybrid models proving popular in the latest auto industry snapshot.

Microsoft apologises for AI confusion, offers refunds

Microsoft apologises for AI confusion, offers refunds

Microsoft apologises for AI confusion, offers refunds

Microsoft apologises for AI confusion, offers refunds

A tech giant will offer refunds to millions of its Australian users over what it calls unclear pricing for access to its artificial intelligence tool.

Bank giant, energy providers rebuked in Shonky awards

Bank giant, energy providers rebuked in Shonky awards

Bank giant, energy providers rebuked in Shonky awards

Bank giant, energy providers rebuked in Shonky awards

A bank that won't refund customers fees it incorrectly charged has topped the annual list of dodgy business behaviour from consumer advocates Choice.

'Slam dunk': Microsoft sued for misleading Aussie users

'Slam dunk': Microsoft sued for misleading Aussie users

'Slam dunk': Microsoft sued for misleading Aussie users

'Slam dunk': Microsoft sued for misleading Aussie users

Microsoft might have misled millions of Australian customers when it sent emails about higher fees for its flagship AI assistant.

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Construction code delays risk pulling the plug on EVs

New homes will not need to be ready to charge electric vehicles after a freeze on the construction code, which some say will stall progress.

Pole position: contentious EV charging plan to go ahead

Power providers in one state will be allowed to install electric vehicle chargers on their power poles despite opposition to the proposal.

No-show photography firm 'robbed newlyweds of memories'

A wedding photography company has been ordered to pay up after "robbing" couples of memories from their special day.

Ban on petrol, diesel vehicles urged as EVs set records

Motorists are buying electric vehicles in record numbers but uptake will need to speed up to meet climate targets and experts are calling for change.

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Why Google wants you to ask long, complicated questions

More web queries will be answered by artificial intelligence when Google expands technology tested in the US to its Australian users.

Generational divide in views of 'deviant' retail theft

Shoppers increasingly consider some types of retail theft to be OK, as a union declares its "high time" for a state to deliver harsher abuse penalties.

Banned by AI bots: fresh call for social media referee

Artificial intelligence software is incorrectly banning social media accounts but without an ombudsman, many struggle to reclaim their profiles.

Appliance reliance: consumers want repairability labels

Most Australians want to know how long they can expect expensive appliances to work and whether they can be repaired easily, a study shows.

Optus chief blames human error for triple-zero disaster

A major Optus outage that left Australians without access to emergency services has been blamed on human error as its embattled CEO fights to keep his position.

Wanted: 100 electric car drivers for energy-saving test

Would you plug your car into the national grid for money off your electricity bill? A growing number of energy providers would like to know.

Face-scanning boundary set after Kmart's privacy breach

Retailers' use of face-scanning is again in the spotlight, with experts questioning if there is any legal way it can be used in Australia.

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