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Latest news: Telecommunication Service

Telcos to dial-up customer communication during outages

Telcos to dial-up customer communication during outages

Telcos will be given updated rules for communicating with their customers during network-wide outages.

Deepfake porn laws to target sharing of sexual images

Deepfake porn laws to target sharing of sexual images

Deepfake porn laws to target sharing of sexual images

Deepfake porn laws to target sharing of sexual images

Federal parliament is cracking down on the sharing of fake or digitally altered pornographic images without consent.

52,000 telco complaints 'tip of the iceberg' in regions

52,000 telco complaints 'tip of the iceberg' in regions

52,000 telco complaints 'tip of the iceberg' in regions

52,000 telco complaints 'tip of the iceberg' in regions

Tens of thousands of complaints have been made about phone and internet services in regional Australia, and that's only the problems that were reported.

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Telstra open to Foxtel Group sale, profit drops 12.8%

Telstra open to Foxtel Group sale, profit drops 12.8%

Telstra CEO Vicki Brady has cautioned that News Corp's decision making around selling Foxtel, of which the telco owns 35 per cent, was in its early stages.

Safety fears delay 3G closure, users urged to upgrade

Safety fears delay 3G closure, users urged to upgrade

Telstra and Optus have delayed the 3G closure to launch a massive public safety campaign, after fears phones, alarms and medical equipment could be cut off.

Broadband speed boosts slow NBN Co's path to profit

Broadband speed boosts slow NBN Co's path to profit

More copper connections have been replaced with faster fibre over the past year, NBN Co has revealed, but the broadband boost proved expensive.

Urgent call to pass deepfake sexual image sharing laws

Urgent call to pass deepfake sexual image sharing laws

Laws that crack down on the creation and sharing of non-consensual sexual images, including digitally altered deepfakes, should pass with haste, senators say.

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No guarantee of coverage for remote Australians post-3G

No guarantee of coverage for remote Australians post-3G

No guarantee of coverage for remote Australians post-3G

No guarantee of coverage for remote Australians post-3G

Farming families fear losing their access to health and education, as Telstra acknowledges some may lose connectivity in 3G closure.

Telcos to proceed with 3G closure despite inquiry fears

Telcos to proceed with 3G closure despite inquiry fears

Telcos to proceed with 3G closure despite inquiry fears

Telcos to proceed with 3G closure despite inquiry fears

Threats to safety from the 3G mobile network shutdown are "too great to ignore", an inquiry warns, but Telstra and Optus are pressing ahead with their plans.

Customers despair as telcos ignore complaints

Customers despair as telcos ignore complaints

Customers despair as telcos ignore complaints

Customers despair as telcos ignore complaints

Most of the one in two Australians who experience problems with their telco opt not to complain because they feel "skeptical or overwhelmed", research shows.

Remote doctors, medical devices affected by 3G closure

Remote doctors, medical devices affected by 3G closure

Remote doctors, medical devices affected by 3G closure

Remote doctors, medical devices affected by 3G closure

Critical devices from insulin pumps and pacemakers to security cameras and EFTPOS machines could be affected by the 3G shutdown, an inquiry has been told.

Telcos warned for failing customers in financial strife

Telcos warned for failing customers in financial strife

Telcos warned for failing customers in financial strife

Telcos warned for failing customers in financial strife

The communications watchdog has warned 10 telcos for breaching new standards designed to help customers struggling to pay internet and phone bills.

Fears of widespread disruption when 3G is switched off

Fears of widespread disruption when 3G is switched off

Fears of widespread disruption when 3G is switched off

Fears of widespread disruption when 3G is switched off

Telcos and the government may not realise the potential extent of disruptions when 3G is switched off, with concerns across health, construction and farming.

Cyber experts say vetting failed before global crash

Cyber experts say vetting failed before global crash

Cyber experts say vetting failed before global crash

Cyber experts say vetting failed before global crash

As the world reboots and transport, governments and businesses return to normal, experts take in what might have been the world's biggest IT failure.

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Software error disrupts flights, banks, media worldwide

A faulty update to widely used cybersecurity software has knocked airlines, media companies, banks and telecoms offline around the world.

Thousands of phone users not ready to hang up on 3G

More than 100,000 mobile phones won't connect to triple-zero after the 3G network shuts down, as telcos ramp up their efforts to contact affected customers.

Telstra fined $1.5 million after customers put at risk

Thousands of Telstra customers have been made vulnerable to scams and other kinds of mobile fraud after the telco failed to comply with ID requirements.

Pacific peace in focus as PM meets island counterpart

Australia's links to the Pacific remain a high priority as the prime minister met with his Tuvaluan counterpart amid geopolitical uncertainty.

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Telcos urge 205,000 Aussies to upgrade before 3G shuts

There are 205,000 mobile phones that won't connect to triple-zero after the 3G network closes, as telcos urge customers to check their devices and upgrade.

Telstra silent number failure placed customers at risk

Silent phone numbers and addresses were published by Telstra in the online White Pages in a failing that put customer safety and privacy at risk.

SMS ID register to crack down on text-based scams

A federal register will make it harder for scammers to impersonate businesses and organisations over text messages.

Cash delivery not part and parcel of Australia Post

The head of Australia Post has ruled out the corporation stepping in to replace companies delivering currency to businesses following a decline in cash usage.

Safeguards needed to police fake porn generation apps

Some phone apps and websites have little to no protections to stop people from using AI-image generation to create porn from photos without a person's consent.

Telstra urged to dial back 'appalling' mass job cuts

Telco giant Telstra will axe up to nine per cent of its workers, chasing $350 million in cost savings as it focuses on better-performing parts of its business.

Half a million Aussies not prepared for 3G shutdown

Half a million Australians may have devices that can't contact triple zero after the 3G shutdown, as telcos ramp up efforts to keep customers connected.

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