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Latest news: Telecommunication Service

Hearings reveal Optus bungled triple-zero outage email

Hearings reveal Optus bungled triple-zero outage email

Federal authorities only found out about a catastrophic Optus triple-zero outage a day after it was resolved because the telco notified the wrong email address.

Optus in government's sights as parliament returns

Optus in government's sights as parliament returns

Optus in government's sights as parliament returns

Optus in government's sights as parliament returns

Telco execs, the communications minister, government bureaucrats and the opposition leader will face tough questions when federal parliament returns.

'Scapegoating' Optus blames tech, staff for outages

'Scapegoating' Optus blames tech, staff for outages

'Scapegoating' Optus blames tech, staff for outages

'Scapegoating' Optus blames tech, staff for outages

Optus has blamed technical equipment and human error for two emergency call outages as the prime minister pans the telco for its "unacceptable" failures.

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'Unacceptable': second triple-zero Optus outage slammed

'Unacceptable': second triple-zero Optus outage slammed

A second Optus triple-zero outage in as many weeks has raised the ire of a premier as calls mount for the government to empower regulators rather than telcos.

'History repeating': quit heat dials up on Optus chief

'History repeating': quit heat dials up on Optus chief

Calls are growing across the political spectrum for the boss of Optus to stand down after his network oversaw a brutal network outage linked to multiple deaths.

Telco 'cowboys' not held to account after prior outage

Telco 'cowboys' not held to account after prior outage

A reliance on self-regulation has turned the telco sector into the wild west, an expert warns as Optus reels in the aftermath of another serious outage.

Optus boss answers calls to quit as outage fiasco grows

Optus boss answers calls to quit as outage fiasco grows

The head of Optus has blamed a failure of "established processes" to address a triple-zero outage connected to three deaths, as calls for penalties mount.

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Fourth death during Optus triple zero outage confirmed

Fourth death during Optus triple zero outage confirmed

Fourth death during Optus triple zero outage confirmed

Fourth death during Optus triple zero outage confirmed

A West Australian has become the fourth confirmed death linked to an Optus outage that prevented customers from calling triple zero.

Three die as Optus triple-zero glitch impacts hundreds

Three die as Optus triple-zero glitch impacts hundreds

Three die as Optus triple-zero glitch impacts hundreds

Three die as Optus triple-zero glitch impacts hundreds

Optus has apologised to telco customers as an outage that blocked triple-zero calls to hundreds of people in three states is linked to three deaths.

Cost and complexity leaves the telco sector on hold

Cost and complexity leaves the telco sector on hold

Cost and complexity leaves the telco sector on hold

Cost and complexity leaves the telco sector on hold

Australia must move faster in deploying telecommunications infrastructure or risk falling behind in the AI race, Telstra chief Vicki Brady says.

Deaf, non-verbal man among 'inexcusable' Optus targets

Deaf, non-verbal man among 'inexcusable' Optus targets

Deaf, non-verbal man among 'inexcusable' Optus targets

Deaf, non-verbal man among 'inexcusable' Optus targets

Optus is hoping a court will approve a $100 million fine after it engaged in "unacceptable" sales tactics affecting Indigenous and disabled customers.

Price hikes, job cuts push telco's modest profit lift

Price hikes, job cuts push telco's modest profit lift

Price hikes, job cuts push telco's modest profit lift

Price hikes, job cuts push telco's modest profit lift

Australia's largest telecommunications company has posted a 30 per cent increase in its annual profit, but investors are unimpressed.

NBN users gorge on fibre for healthier download speeds

NBN users gorge on fibre for healthier download speeds

NBN users gorge on fibre for healthier download speeds

NBN users gorge on fibre for healthier download speeds

Technology upgrades are transforming how Australian's connect to the internet, as the NBN Co's full-year results show many premises are using fibre.

Privacy commissioner sues Optus over data breach

Privacy commissioner sues Optus over data breach

Privacy commissioner sues Optus over data breach

Privacy commissioner sues Optus over data breach

Australia's information commissioner is suing Optus over a 2022 data breach that impacted millions and resulted in private data being published on the dark web.

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Upper house pushing Labor on 'secret' gambling ads plan

The government is under pressure over its plans for gambling advertising as an independent senator pushes for the release of documents.

Telco denies hundreds of job cuts linked to AI adoption

Telstra says hundreds of job cuts are linked to its restructure of a division providing professional services which had strayed too far from its core offering.

AI chatbots pushing buttons of weary telco customers

While the rates of telco customers making complaints rise, companies continue to roll out dehumanised customer service bots to help their bottom line.

Telco TPG cops warning for triple-zero code breach

A telco that did not declare an outage to relevant parties has been given a warning as a watchdog cracks down on triple-zero code breaches.

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Optus says yes to record $100m fine for dodgy sales

Optus has agreed to a record fine for "unconscionable" sales to hundreds of consumers, including in remote Indigenous communities its network didn't cover.

Betting giant fined millions for 'VIP' spam splurge

An investigation by the communications watchdog revealed Tabcorp sent thousands of texts to VIP members without a way for customers to opt out.

Space to Gympie and beyond: satellite texts go live

Telstra has begun rolling-out the nation's first satellite to mobile texting service, a move the telco hopes will keep rural Australians better connected.

Australian watchdog issues warning to Musk's Starlink

The satellite internet service owned by controversial billionaire Elon Musk has been warned by Australia's telco watchdog over failures to report complaints.

Telstra accused of beating around the bush on coverage

Telstra admits changing its website to update coverage claims, but denies it misled customers as the consumer watchdog considers the allegations.

Telco complaints a symptom of cost-of-living crisis

Telcos are failing to offer sufficient help to customers struggling to pay their bills, as the telecommunications watchdog receives a spike in complaints.

No tuning out as influencers reshape political campaign

Politicians need to find new ways to reach young voters or risk irrelevance, one of Australia's most prominent social media commentators says.

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