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Latest news: Telecommunication Service

Optus regrets 'unacceptable' conduct alleged by ACCC

Optus regrets 'unacceptable' conduct alleged by ACCC

Australia's second-largest telco says it failed to meet expectations after the consumer watchdog alleged "unconscionable conduct" against vulnerable customers.

Calls to upgrade regional connectivity as 3G shuts down

Calls to upgrade regional connectivity as 3G shuts down

Calls to upgrade regional connectivity as 3G shuts down

Calls to upgrade regional connectivity as 3G shuts down

Farmers are urging telcos to ensure the safety of rural Australians is not placed at risk as Telstra and Optus begin to turn off their 3G networks.

Telcos to block phones that don't link to triple zero

Telcos to block phones that don't link to triple zero

Telcos to block phones that don't link to triple zero

Telcos to block phones that don't link to triple zero

The 3G network switch-off will begin on Monday, with a new law enforcing the telcos to disconnect phones that cannot call the emergency line on 4G.

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'Can't censor stupidity': some embrace conspiracies

'Can't censor stupidity': some embrace conspiracies

A crackdown on misinformation and disinformation online is being criticised for overreach and stifling free speech while others want the laws to cover politics.

Telstra board to reflect on backlash over executive pay

Telstra board to reflect on backlash over executive pay

A significant number of Telstra shareholders voted against the telco's remuneration report, in part because of issues related to its enterprise division.

Locked out of your business account? Log in and tell us

Locked out of your business account? Log in and tell us

Small businesses are fighting with tech giants after being locked out of accounts or waiting for payment and want a reboot on how their complaints are handled.

Vocus to acquire TPG's fibre network assets for $5.25b

Vocus to acquire TPG's fibre network assets for $5.25b

TPG Telecom will sell its fibre and fixed-line fibre network assets to Vocus for $5.25 billion.

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Australia leads world in slaying social media 'monster'

Australia leads world in slaying social media 'monster'

Australia leads world in slaying social media 'monster'

Australia leads world in slaying social media 'monster'

Australia will lead the world in cleaning up the mess that has made social media an urgent health crisis for children, a US expert says.

Thousands of Aussies yet to upgrade as 3G closure looms

Thousands of Aussies yet to upgrade as 3G closure looms

Thousands of Aussies yet to upgrade as 3G closure looms

Thousands of Aussies yet to upgrade as 3G closure looms

Telstra and Optus are calling on Australians to "check your tech" in the final weeks before the 3G network closes, with thousands still using outdated phones.

Hands off: Labor eyes privatisation fight over NBN

Hands off: Labor eyes privatisation fight over NBN

Hands off: Labor eyes privatisation fight over NBN

Hands off: Labor eyes privatisation fight over NBN

The federal opposition has been challenged to reveal its position on the future of the $51 billion NBN after Labor introduced laws to keep it publicly-owned.

Users still frustrated despite falling telco complaints

Users still frustrated despite falling telco complaints

Users still frustrated despite falling telco complaints

Users still frustrated despite falling telco complaints

Telcos still have work to do to improve customer service with delays in fixing problems and service fees among the top complaints, the industry watchdog says.

Dating protection boost as apps swipe right for safety

Dating protection boost as apps swipe right for safety

Dating protection boost as apps swipe right for safety

Dating protection boost as apps swipe right for safety

Online romantics are being promised a safer dating experience as popular apps work to comply with a code of conduct put in place to better protect users.

Hold the phone, committee hits Optus over major outage

Hold the phone, committee hits Optus over major outage

Hold the phone, committee hits Optus over major outage

Hold the phone, committee hits Optus over major outage

A Senate committee has criticised how Optus handled compensation for the November 8 outage last year.

Aussie teens face Insta curbs but enforcement queried

Aussie teens face Insta curbs but enforcement queried

Aussie teens face Insta curbs but enforcement queried

Aussie teens face Insta curbs but enforcement queried

Social media platform Instagram will move to restrict the accounts of teenagers in Australia to improve their safety and reduce exposure to harmful content.

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Telcos to dial-up customer communication during outages

Telcos will be given updated rules for communicating with their customers during network-wide outages.

Deepfake porn laws to target sharing of sexual images

Federal parliament is cracking down on the sharing of fake or digitally altered pornographic images without consent.

52,000 telco complaints 'tip of the iceberg' in regions

Tens of thousands of complaints have been made about phone and internet services in regional Australia, and that's only the problems that were reported.

Telstra open to Foxtel Group sale, profit drops 12.8%

Telstra CEO Vicki Brady has cautioned that News Corp's decision making around selling Foxtel, of which the telco owns 35 per cent, was in its early stages.

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Safety fears delay 3G closure, users urged to upgrade

Telstra and Optus have delayed the 3G closure to launch a massive public safety campaign, after fears phones, alarms and medical equipment could be cut off.

Broadband speed boosts slow NBN Co's path to profit

More copper connections have been replaced with faster fibre over the past year, NBN Co has revealed, but the broadband boost proved expensive.

Urgent call to pass deepfake sexual image sharing laws

Laws that crack down on the creation and sharing of non-consensual sexual images, including digitally altered deepfakes, should pass with haste, senators say.

No guarantee of coverage for remote Australians post-3G

Farming families fear losing their access to health and education, as Telstra acknowledges some may lose connectivity in 3G closure.

Telcos to proceed with 3G closure despite inquiry fears

Threats to safety from the 3G mobile network shutdown are "too great to ignore", an inquiry warns, but Telstra and Optus are pressing ahead with their plans.

Customers despair as telcos ignore complaints

Most of the one in two Australians who experience problems with their telco opt not to complain because they feel "skeptical or overwhelmed", research shows.

Remote doctors, medical devices affected by 3G closure

Critical devices from insulin pumps and pacemakers to security cameras and EFTPOS machines could be affected by the 3G shutdown, an inquiry has been told.

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