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Latest news: Telecommunication Service

Telcos warned for failing customers in financial strife

Telcos warned for failing customers in financial strife

The communications watchdog has warned 10 telcos for breaching new standards designed to help customers struggling to pay internet and phone bills.

Fears of widespread disruption when 3G is switched off

Fears of widespread disruption when 3G is switched off

Fears of widespread disruption when 3G is switched off

Fears of widespread disruption when 3G is switched off

Telcos and the government may not realise the potential extent of disruptions when 3G is switched off, with concerns across health, construction and farming.

Cyber experts say vetting failed before global crash

Cyber experts say vetting failed before global crash

Cyber experts say vetting failed before global crash

Cyber experts say vetting failed before global crash

As the world reboots and transport, governments and businesses return to normal, experts take in what might have been the world's biggest IT failure.

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Software error disrupts flights, banks, media worldwide

Software error disrupts flights, banks, media worldwide

A faulty update to widely used cybersecurity software has knocked airlines, media companies, banks and telecoms offline around the world.

Thousands of phone users not ready to hang up on 3G

Thousands of phone users not ready to hang up on 3G

More than 100,000 mobile phones won't connect to triple-zero after the 3G network shuts down, as telcos ramp up their efforts to contact affected customers.

Telstra fined $1.5 million after customers put at risk

Telstra fined $1.5 million after customers put at risk

Thousands of Telstra customers have been made vulnerable to scams and other kinds of mobile fraud after the telco failed to comply with ID requirements.

Pacific peace in focus as PM meets island counterpart

Pacific peace in focus as PM meets island counterpart

Australia's links to the Pacific remain a high priority as the prime minister met with his Tuvaluan counterpart amid geopolitical uncertainty.

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Telcos urge 205,000 Aussies to upgrade before 3G shuts

Telcos urge 205,000 Aussies to upgrade before 3G shuts

Telcos urge 205,000 Aussies to upgrade before 3G shuts

Telcos urge 205,000 Aussies to upgrade before 3G shuts

There are 205,000 mobile phones that won't connect to triple-zero after the 3G network closes, as telcos urge customers to check their devices and upgrade.

Telstra silent number failure placed customers at risk

Telstra silent number failure placed customers at risk

Telstra silent number failure placed customers at risk

Telstra silent number failure placed customers at risk

Silent phone numbers and addresses were published by Telstra in the online White Pages in a failing that put customer safety and privacy at risk.

SMS ID register to crack down on text-based scams

SMS ID register to crack down on text-based scams

SMS ID register to crack down on text-based scams

SMS ID register to crack down on text-based scams

A federal register will make it harder for scammers to impersonate businesses and organisations over text messages.

Cash delivery not part and parcel of Australia Post

Cash delivery not part and parcel of Australia Post

Cash delivery not part and parcel of Australia Post

Cash delivery not part and parcel of Australia Post

The head of Australia Post has ruled out the corporation stepping in to replace companies delivering currency to businesses following a decline in cash usage.

Safeguards needed to police fake porn generation apps

Safeguards needed to police fake porn generation apps

Safeguards needed to police fake porn generation apps

Safeguards needed to police fake porn generation apps

Some phone apps and websites have little to no protections to stop people from using AI-image generation to create porn from photos without a person's consent.

Telstra urged to dial back 'appalling' mass job cuts

Telstra urged to dial back 'appalling' mass job cuts

Telstra urged to dial back 'appalling' mass job cuts

Telstra urged to dial back 'appalling' mass job cuts

Telco giant Telstra will axe up to nine per cent of its workers, chasing $350 million in cost savings as it focuses on better-performing parts of its business.

Half a million Aussies not prepared for 3G shutdown

Half a million Aussies not prepared for 3G shutdown

Half a million Aussies not prepared for 3G shutdown

Half a million Aussies not prepared for 3G shutdown

Half a million Australians may have devices that can't contact triple zero after the 3G shutdown, as telcos ramp up efforts to keep customers connected.

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Aussie telcos dial in to family violence action plans

As mobile phones emerge as both threats and boons to women's safety, telcos are implementing plans to help customers escaping family or domestic violence.

Optus appoints telco veteran as new CEO

After two major public relations disasters, Optus has appointed a new chief executive following the departure of Kelly Bayer Rosmarin.

Emergency line to be reinforced against future outages

After a major outage left Australians unable to call the emergency hotline, Optus has apologised and telcos will be subject to stricter requirements.

Progress on scams but social media urged to do more

Fraudsters are swindling Australians out of less money but there's more to be done as scams via social media increase in terms of number and losses.

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Warnings kids are exposed to 'extremist poison' online

As children spend more time online, the federal police boss warns they are being exposed to extremist content, fuelling calls for age verification systems.

Australia unites against Musk to take down terror posts

Politicians of all stripes have chastised social media giant X and billionaire owner Elon Musk for fighting an order to remove graphic content after a stabbing.

Stronger data protections for voluntary digital IDs

Private businesses will be able to use a new digital ID system that will be put in place to make it easier for Australians to verify their identity online.

'Unacceptable' errors led to Telstra triple zero bungle

A series of embarrassing failures, including incorrect phone numbers and an incorrectly entered email address, contributed to triple zero delays on March 1.

Rising floodwaters trigger more cyclone evacuations

Almost 400 residents have been evacuated from a remote Northern Territory town battered by ex-Tropical Cyclone Megan, which left some communication severed.

Issues raised over how law enforcement access data

The Commonwealth Ombudsman is concerned over how Australian law enforcement access telecommunications data, with one police force singled out.

Optus outage likely to force changes at telcos

The Optus outage is likely to change the way telecommunications companies operate once the government releases its response to a review on the network failure.

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