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Latest news: Telecommunication Service

Telstra fined over triple-zero failings during outage

Telstra fined over triple-zero failings during outage

Hundreds of calls for help were transferred to the wrong number or lacked key information after Telstra neglected to update a list of backup numbers.

Betting ads played before, after kids' song shock dad

Betting ads played before, after kids' song shock dad

Betting ads played before, after kids' song shock dad

Betting ads played before, after kids' song shock dad

A fight for a blanket ban on gambling advertising has been reinvigorated after Sportsbet paused promotions on Spotify following an incident.

Social media ban 'significant risk' to child's rights

Social media ban 'significant risk' to child's rights

Social media ban 'significant risk' to child's rights

Social media ban 'significant risk' to child's rights

A blanket social media ban for Australians under 16 has been criticised for limiting rights and not having enough privacy safeguards for all users.

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Teen social media ban a step closer despite concerns

Teen social media ban a step closer despite concerns

A social media ban is looming for Australians aged under 16 after the measure to force restrictions on many platforms cleared its first hurdle in parliament.

New routes to secure internet for Australia, Pacific

New routes to secure internet for Australia, Pacific

New cables will entrench Australia's role as a state-of-the-art connection point for large volumes of data in a global digital ecosystem, project partners say.

Warning Australians' data at risk in social media ban

Warning Australians' data at risk in social media ban

Global tech giant Meta and X owner Elon Musk warn the federal government's push to ban people younger than 16 from social media will affect all Australians.

Telcos set new rules to follow during major outages

Telcos set new rules to follow during major outages

The communications watchdog has handed down new rules for what telcos will need to tell customers if they experience a widespread outage.

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Lies hamper emergency action but no crackdown consensus

Lies hamper emergency action but no crackdown consensus

Lies hamper emergency action but no crackdown consensus

Lies hamper emergency action but no crackdown consensus

Free speech advocates and those who want greater social media accountability are at an impasse over whether legislation targeting disinformation should pass.

$12m triple-zero fine over Optus outage

$12m triple-zero fine over Optus outage

$12m triple-zero fine over Optus outage

$12m triple-zero fine over Optus outage

The nationwide Optus network outage in 2023 has cost the telco $12 million in fines for breaching triple zero rules, the industry regulator has announced.

Online misinformation crackdown clears first hurdle

Online misinformation crackdown clears first hurdle

Online misinformation crackdown clears first hurdle

Online misinformation crackdown clears first hurdle

It may soon be harder to spread lies on the internet after misinformation laws received their first tick of approval, but it's unclear whether they will pass.

'Lives at risk' as Telstra cuts remote phone link

'Lives at risk' as Telstra cuts remote phone link

'Lives at risk' as Telstra cuts remote phone link

'Lives at risk' as Telstra cuts remote phone link

Outstation health services are without communications and lives are at risk in remote NT areas, a health chief has claimed, after a week-long network shutdown.

Optus regrets 'unacceptable' conduct alleged by ACCC

Optus regrets 'unacceptable' conduct alleged by ACCC

Optus regrets 'unacceptable' conduct alleged by ACCC

Optus regrets 'unacceptable' conduct alleged by ACCC

Australia's second-largest telco says it failed to meet expectations after the consumer watchdog alleged "unconscionable conduct" against vulnerable customers.

Calls to upgrade regional connectivity as 3G shuts down

Calls to upgrade regional connectivity as 3G shuts down

Calls to upgrade regional connectivity as 3G shuts down

Calls to upgrade regional connectivity as 3G shuts down

Farmers are urging telcos to ensure the safety of rural Australians is not placed at risk as Telstra and Optus begin to turn off their 3G networks.

Telcos to block phones that don't link to triple zero

Telcos to block phones that don't link to triple zero

Telcos to block phones that don't link to triple zero

Telcos to block phones that don't link to triple zero

The 3G network switch-off will begin on Monday, with a new law enforcing the telcos to disconnect phones that cannot call the emergency line on 4G.

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'Can't censor stupidity': some embrace conspiracies

A crackdown on misinformation and disinformation online is being criticised for overreach and stifling free speech while others want the laws to cover politics.

Telstra board to reflect on backlash over executive pay

A significant number of Telstra shareholders voted against the telco's remuneration report, in part because of issues related to its enterprise division.

Locked out of your business account? Log in and tell us

Small businesses are fighting with tech giants after being locked out of accounts or waiting for payment and want a reboot on how their complaints are handled.

Vocus to acquire TPG's fibre network assets for $5.25b

TPG Telecom will sell its fibre and fixed-line fibre network assets to Vocus for $5.25 billion.

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Australia leads world in slaying social media 'monster'

Australia will lead the world in cleaning up the mess that has made social media an urgent health crisis for children, a US expert says.

Thousands of Aussies yet to upgrade as 3G closure looms

Telstra and Optus are calling on Australians to "check your tech" in the final weeks before the 3G network closes, with thousands still using outdated phones.

Hands off: Labor eyes privatisation fight over NBN

The federal opposition has been challenged to reveal its position on the future of the $51 billion NBN after Labor introduced laws to keep it publicly-owned.

Users still frustrated despite falling telco complaints

Telcos still have work to do to improve customer service with delays in fixing problems and service fees among the top complaints, the industry watchdog says.

Dating protection boost as apps swipe right for safety

Online romantics are being promised a safer dating experience as popular apps work to comply with a code of conduct put in place to better protect users.

Hold the phone, committee hits Optus over major outage

A Senate committee has criticised how Optus handled compensation for the November 8 outage last year.

Aussie teens face Insta curbs but enforcement queried

Social media platform Instagram will move to restrict the accounts of teenagers in Australia to improve their safety and reduce exposure to harmful content.

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