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Latest news: Telecommunication Service

Aussie telcos dial in to family violence action plans

Aussie telcos dial in to family violence action plans

As mobile phones emerge as both threats and boons to women's safety, telcos are implementing plans to help customers escaping family or domestic violence.

Optus appoints telco veteran as new CEO

Optus appoints telco veteran as new CEO

Optus appoints telco veteran as new CEO

Optus appoints telco veteran as new CEO

After two major public relations disasters, Optus has appointed a new chief executive following the departure of Kelly Bayer Rosmarin.

Emergency line to be reinforced against future outages

Emergency line to be reinforced against future outages

Emergency line to be reinforced against future outages

Emergency line to be reinforced against future outages

After a major outage left Australians unable to call the emergency hotline, Optus has apologised and telcos will be subject to stricter requirements.

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Progress on scams but social media urged to do more

Progress on scams but social media urged to do more

Fraudsters are swindling Australians out of less money but there's more to be done as scams via social media increase in terms of number and losses.

Warnings kids are exposed to 'extremist poison' online

Warnings kids are exposed to 'extremist poison' online

As children spend more time online, the federal police boss warns they are being exposed to extremist content, fuelling calls for age verification systems.

Australia unites against Musk to take down terror posts

Australia unites against Musk to take down terror posts

Politicians of all stripes have chastised social media giant X and billionaire owner Elon Musk for fighting an order to remove graphic content after a stabbing.

Stronger data protections for voluntary digital IDs

Stronger data protections for voluntary digital IDs

Private businesses will be able to use a new digital ID system that will be put in place to make it easier for Australians to verify their identity online.

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'Unacceptable' errors led to Telstra triple zero bungle

'Unacceptable' errors led to Telstra triple zero bungle

'Unacceptable' errors led to Telstra triple zero bungle

'Unacceptable' errors led to Telstra triple zero bungle

A series of embarrassing failures, including incorrect phone numbers and an incorrectly entered email address, contributed to triple zero delays on March 1.

Rising floodwaters trigger more cyclone evacuations

Rising floodwaters trigger more cyclone evacuations

Rising floodwaters trigger more cyclone evacuations

Rising floodwaters trigger more cyclone evacuations

Almost 400 residents have been evacuated from a remote Northern Territory town battered by ex-Tropical Cyclone Megan, which left some communication severed.

Issues raised over how law enforcement access data

Issues raised over how law enforcement access data

Issues raised over how law enforcement access data

Issues raised over how law enforcement access data

The Commonwealth Ombudsman is concerned over how Australian law enforcement access telecommunications data, with one police force singled out.

Optus outage likely to force changes at telcos

Optus outage likely to force changes at telcos

Optus outage likely to force changes at telcos

Optus outage likely to force changes at telcos

The Optus outage is likely to change the way telecommunications companies operate once the government releases its response to a review on the network failure.

Rush to resolve triple zero glitch ahead of 3G shutdown

Rush to resolve triple zero glitch ahead of 3G shutdown

Rush to resolve triple zero glitch ahead of 3G shutdown

Rush to resolve triple zero glitch ahead of 3G shutdown

A working group with Telstra, Optus and TPG has been set up to find a solution to a looming technical issue preventing triple zero calls on some mobile phones.

Telstra profit up 11pct, to review enterprise business

Telstra profit up 11pct, to review enterprise business

Telstra profit up 11pct, to review enterprise business

Telstra profit up 11pct, to review enterprise business

Telecommunications giant Telstra says while its mobile business performed strongly in the first half, a review of its domestic enterprise division is underway.

Telcos on notice after sending millions of scam texts

Telcos on notice after sending millions of scam texts

Telcos on notice after sending millions of scam texts

Telcos on notice after sending millions of scam texts

The communications watchdog has acted against telcos for failing to comply with anti-scam and public safety rules after they were used to send scam texts.

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Underpaid Optus workers get $7.8m in backpay from telco

Telecommunications company Optus will reimburse thousands of current and former employees after underpaying them for six years.

Optus outage drives spike in telco customer complaints

The latest watchdog data shows an increase in complaints about telco services, coinciding with an Optus outage that lasted up to 14 hours for some customers.

Optus admits thousands more triple zero calls failed

Optus' revelation the number of unsuccessful calls to emergency services was 10 times more than first reported is "deeply concerning", the government says.

Alleged SMS scammer also accused of identity fraud

A man allegedly behind a scam that involved the sending of 17.5 million text messages has also been accused of using passports and licences to commit fraud.

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Customers lose thousands in scams due to telco failures

Telecommunications company Medion has been fined $260,000 after failing to comply with customer ID rules that caused users to lose tens of thousands of dollars.

Mobile phone coverage boost for bushfire prone areas

Another tranche of black spot funding will target communities at greater risk of bushfires to boost mobile coverage and reliability.

Digital platforms urged to adopt code for complaints

Digital platforms such as Facebook, Google and YouTube have been urged by the government to implement a voluntary code to handle user complaints.

Posties put parcels first as letter deliveries cut

Letters will only be delivered every second day with Australia Post revamping its workflow to focus on parcels as Aussies turn to online shopping.

Telstra cops third overcharging fine in as many years

Australia's media watchdog has "lost patience" with Telstra after the telco was caught overcharging customers for a third time in as many years.

Hundreds of millions of scam texts blocked by telcos

Telcos have blocked a wave of 336.7 million scam texts since July 2022, according to new figures, but many are still managing to get through.

Optus inquiry to zero in on emergency calls, complaints

The federal government has announced the terms of reference for its review of this month's Optus outage, with a focus on emergency calls and consumers.

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