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Latest news: Telecommunication Service

Rush to resolve triple zero glitch ahead of 3G shutdown

Rush to resolve triple zero glitch ahead of 3G shutdown

A working group with Telstra, Optus and TPG has been set up to find a solution to a looming technical issue preventing triple zero calls on some mobile phones.

Telstra profit up 11pct, to review enterprise business

Telstra profit up 11pct, to review enterprise business

Telstra profit up 11pct, to review enterprise business

Telstra profit up 11pct, to review enterprise business

Telecommunications giant Telstra says while its mobile business performed strongly in the first half, a review of its domestic enterprise division is underway.

Telcos on notice after sending millions of scam texts

Telcos on notice after sending millions of scam texts

Telcos on notice after sending millions of scam texts

Telcos on notice after sending millions of scam texts

The communications watchdog has acted against telcos for failing to comply with anti-scam and public safety rules after they were used to send scam texts.

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Underpaid Optus workers get $7.8m in backpay from telco

Underpaid Optus workers get $7.8m in backpay from telco

Telecommunications company Optus will reimburse thousands of current and former employees after underpaying them for six years.

Optus outage drives spike in telco customer complaints

Optus outage drives spike in telco customer complaints

The latest watchdog data shows an increase in complaints about telco services, coinciding with an Optus outage that lasted up to 14 hours for some customers.

Optus admits thousands more triple zero calls failed

Optus admits thousands more triple zero calls failed

Optus' revelation the number of unsuccessful calls to emergency services was 10 times more than first reported is "deeply concerning", the government says.

Alleged SMS scammer also accused of identity fraud

Alleged SMS scammer also accused of identity fraud

A man allegedly behind a scam that involved the sending of 17.5 million text messages has also been accused of using passports and licences to commit fraud.

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Customers lose thousands in scams due to telco failures

Customers lose thousands in scams due to telco failures

Customers lose thousands in scams due to telco failures

Customers lose thousands in scams due to telco failures

Telecommunications company Medion has been fined $260,000 after failing to comply with customer ID rules that caused users to lose tens of thousands of dollars.

Mobile phone coverage boost for bushfire prone areas

Mobile phone coverage boost for bushfire prone areas

Mobile phone coverage boost for bushfire prone areas

Mobile phone coverage boost for bushfire prone areas

Another tranche of black spot funding will target communities at greater risk of bushfires to boost mobile coverage and reliability.

Digital platforms urged to adopt code for complaints

Digital platforms urged to adopt code for complaints

Digital platforms urged to adopt code for complaints

Digital platforms urged to adopt code for complaints

Digital platforms such as Facebook, Google and YouTube have been urged by the government to implement a voluntary code to handle user complaints.

Posties put parcels first as letter deliveries cut

Posties put parcels first as letter deliveries cut

Posties put parcels first as letter deliveries cut

Posties put parcels first as letter deliveries cut

Letters will only be delivered every second day with Australia Post revamping its workflow to focus on parcels as Aussies turn to online shopping.

Telstra cops third overcharging fine in as many years

Telstra cops third overcharging fine in as many years

Telstra cops third overcharging fine in as many years

Telstra cops third overcharging fine in as many years

Australia's media watchdog has "lost patience" with Telstra after the telco was caught overcharging customers for a third time in as many years.

Hundreds of millions of scam texts blocked by telcos

Hundreds of millions of scam texts blocked by telcos

Hundreds of millions of scam texts blocked by telcos

Hundreds of millions of scam texts blocked by telcos

Telcos have blocked a wave of 336.7 million scam texts since July 2022, according to new figures, but many are still managing to get through.

Optus inquiry to zero in on emergency calls, complaints

Optus inquiry to zero in on emergency calls, complaints

Optus inquiry to zero in on emergency calls, complaints

Optus inquiry to zero in on emergency calls, complaints

The federal government has announced the terms of reference for its review of this month's Optus outage, with a focus on emergency calls and consumers.

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Optus CEO exit a 'sacrifice for reputation gods'

Australia's corruption watchdog doesn't think Optus chief executive Kelly Bayer Rosmarin's exit serves any purpose other than a quick reputational boost.

Embattled Optus CEO resigns after fraught 18 months

Optus CEO Kelly Bayer Rosmarin has stepped down after a challenging 18 months marked by two of the telco giant's worst and most public disasters.

New standards to tackle online child abuse content

Draft standards for the tech industry will force companies to crack down on child abuse material being shared on sites and be more proactive in prevention.

Hundreds of emergency calls failed during Optus outage

A Senate inquiry into a 12-hour Optus outage that affected millions of Australians has revealed hundreds of triple-zero calls were unable to go through.

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Optus finally makes call on cause of outage chaos

Optus has revealed the reason behind a communications outage that caused havoc for millions of people and businesses around the country.

'Alarming': big gaps in organisations' cyber security

The corporate regulator has called on organisations to prioritise cyber security after a survey revealed significant threats to the private data of Australians.

Anger as Optus data handout offer rings hollow

Optus is being slammed for "inadequate" compensation offered to customers after an outage affected millions of people and small businesses.

Optus offers free data as outage scrutiny intensifies

Optus has offered its customers 200GB of data for the holiday season after a mass outage affected millions of Australians.

Optus services restored after 'costly' nine-hour outage

Services to Optus customers have been restored after a nationwide outage left customers and infrastructure in the dark for more than nine hours.

Rural phone coverage reform to be a 'long conversation'

Advances in mobile, wireless and satellite tech are likely to feature in coming discussions ahead of an overhaul of telecommunication services in the bush.

Phone tower sell-off may affect rural mobile coverage

The consumer watchdog has found mobile companies face several commercial barriers to expanding coverage in the bush.

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