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Latest news: Consumers

New petrol cars could be outnumbered in two years

New petrol cars could be outnumbered in two years

Australian drivers are buying more electric and hybrid vehicles than ever and experts say they are forcing down petrol and diesel car sales.

Petrol low as car buyers flock to hybrid and electric

Petrol low as car buyers flock to hybrid and electric

Petrol low as car buyers flock to hybrid and electric

Petrol low as car buyers flock to hybrid and electric

More buyers of new vehicles are opting to save money on petrol with electric cars and hybrid models proving popular in the latest auto industry snapshot.

Microsoft apologises for AI confusion, offers refunds

Microsoft apologises for AI confusion, offers refunds

Microsoft apologises for AI confusion, offers refunds

Microsoft apologises for AI confusion, offers refunds

A tech giant will offer refunds to millions of its Australian users over what it calls unclear pricing for access to its artificial intelligence tool.

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Bank giant, energy providers rebuked in Shonky awards

Bank giant, energy providers rebuked in Shonky awards

A bank that won't refund customers fees it incorrectly charged has topped the annual list of dodgy business behaviour from consumer advocates Choice.

'Slam dunk': Microsoft sued for misleading Aussie users

'Slam dunk': Microsoft sued for misleading Aussie users

Microsoft might have misled millions of Australian customers when it sent emails about higher fees for its flagship AI assistant.

Construction code delays risk pulling the plug on EVs

Construction code delays risk pulling the plug on EVs

New homes will not need to be ready to charge electric vehicles after a freeze on the construction code, which some say will stall progress.

Pole position: contentious EV charging plan to go ahead

Pole position: contentious EV charging plan to go ahead

Power providers in one state will be allowed to install electric vehicle chargers on their power poles despite opposition to the proposal.

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No-show photography firm 'robbed newlyweds of memories'

No-show photography firm 'robbed newlyweds of memories'

No-show photography firm 'robbed newlyweds of memories'

No-show photography firm 'robbed newlyweds of memories'

A wedding photography company has been ordered to pay up after "robbing" couples of memories from their special day.

Ban on petrol, diesel vehicles urged as EVs set records

Ban on petrol, diesel vehicles urged as EVs set records

Ban on petrol, diesel vehicles urged as EVs set records

Ban on petrol, diesel vehicles urged as EVs set records

Motorists are buying electric vehicles in record numbers but uptake will need to speed up to meet climate targets and experts are calling for change.

Why Google wants you to ask long, complicated questions

Why Google wants you to ask long, complicated questions

Why Google wants you to ask long, complicated questions

Why Google wants you to ask long, complicated questions

More web queries will be answered by artificial intelligence when Google expands technology tested in the US to its Australian users.

Generational divide in views of 'deviant' retail theft

Generational divide in views of 'deviant' retail theft

Generational divide in views of 'deviant' retail theft

Generational divide in views of 'deviant' retail theft

Shoppers increasingly consider some types of retail theft to be OK, as a union declares its "high time" for a state to deliver harsher abuse penalties.

Banned by AI bots: fresh call for social media referee

Banned by AI bots: fresh call for social media referee

Banned by AI bots: fresh call for social media referee

Banned by AI bots: fresh call for social media referee

Artificial intelligence software is incorrectly banning social media accounts but without an ombudsman, many struggle to reclaim their profiles.

Appliance reliance: consumers want repairability labels

Appliance reliance: consumers want repairability labels

Appliance reliance: consumers want repairability labels

Appliance reliance: consumers want repairability labels

Most Australians want to know how long they can expect expensive appliances to work and whether they can be repaired easily, a study shows.

Optus chief blames human error for triple-zero disaster

Optus chief blames human error for triple-zero disaster

Optus chief blames human error for triple-zero disaster

Optus chief blames human error for triple-zero disaster

A major Optus outage that left Australians without access to emergency services has been blamed on human error as its embattled CEO fights to keep his position.

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Wanted: 100 electric car drivers for energy-saving test

Would you plug your car into the national grid for money off your electricity bill? A growing number of energy providers would like to know.

Face-scanning boundary set after Kmart's privacy breach

Retailers' use of face-scanning is again in the spotlight, with experts questioning if there is any legal way it can be used in Australia.

Self-driving car forecasts speed up after Tesla launch

Australia could become a major testbed for autonomous vehicles if efforts to develop a national set of road rules for their use are successful.

Green deliveries to grow as electric trucks roll out

Another major logistics company will add electric trucks and vans to its fleet in a move the company says will appeal to environmentally aware consumers.

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Check your modem: millions to get free broadband boost

Almost one in every three NBN users will see their internet speed rise in the coming days but experts are warning consumers to check their hardware.

Pricey bills to carry clear alerts for cheaper plans

Households and small businesses will be warned if they are paying more than necessary under a reform designed to encourage more people switch plans.

Electric car safety check could spark second-hand sales

It is the most expensive and vital element of an electric vehicle and more companies are offering to test it to rev up the used car market.

Consumer confidence dips as households slowly recover

Years of lost purchasing power is still weighing on Australian households as the steady recovery in consumer confidence stalled in September.

Hybrid sales accelerate but diesel utes claim top spots

Hybrid and electric vehicles are closing the gap on their petrol and diesel equivalents in Australia but the race remains slow and steady.

Vicious cycles: national push to slow electric bikes

Cycling groups say high-powered and illegally modified e-bikes are increasingly being used in Australia and stricter, national rules are needed to save lives.

NBN users gorge on fibre for healthier download speeds

Technology upgrades are transforming how Australian's connect to the internet, as the NBN Co's full-year results show many premises are using fibre.

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